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From launching a new product to expanding our footprint and creating our new workforce model, it was an eventful year at Pallet. Read on for our top stories of 2024.

As we look back on 2024, we are both proud of our advancements in providing safe, secure spaces for unsheltered populations and motivated to keep pushing forward. Even as we passed 5,000 shelters built in North America, expanded our reach into Canada, and released a new innovative product line to offer faster deployment and comfort for residents, the human displacement crisis persists—encouraging the Pallet team to continue working tirelessly until everyone has a stable place to call home.

Here's a round-up of our top stories from this year. 

1. Pallet Hits the Road in California

Kicking off the year, the Pallet team embarked on a roadshow through California to showcase our new S2 product line and meet people working on the ground in their communities to solve their local displacement crises. We stopped in 11 different cities from Sacramento all the way to Los Angeles, displaying our S2 units and demonstrating the positive impact Pallet has made for unhoused communities across North America. [Keep Reading]

2. Launching Our S2 Shelter Line

Featuring an innovative panel connection system enabling even faster deployment, improved safety features, and increased comfort for residents, our S2 line is the next evolution of our in-house engineered and manufactured shelter products. Every decision we made in developing these new products was informed by input from residents living in Pallet shelters across the country and our own lived experience workforce. [Keep Reading]

3. Pallet's First Canadian Site Opens in Kelowna

Offering 60 individual shelter units for people experiencing homelessness in Kelowna, BC, STEP Place is Pallet’s first community installed in Canada. The City of Kelowna partnered with the Province of British Columbia and BC Housing to provide safe, secure spaces for people to stabilize and access onsite services provided by John Howard Society of Okanagan and Kootenay. 

“We recognize the immediate need to bring unhoused people in Kelowna indoors and provide them the care they need,” said Ravi Kahlon, Minister of Housing. “Through this housing, people experiencing homelessness can be supported as they stabilize and move forward with their lives.” [Keep Reading

4. Denver Opens First Village of S2 Shelters

Just in time for the New Year and part of Mayor Johnston’s plan to house 1,000 unhoused Denver residents by 2025, the opening of the city’s first micro-community also marked the first site comprising Pallet’s S2 Sleeper shelters.

“This is such a symbol of what we wanted to create,” said Cole Chandler, the mayor’s homeless czar. “It wasn't just about getting people indoors, but it's about bringing people back to life and helping people thrive. And you see that in this space.” [Keep Reading]

5. Introducing Our Purpose-Led Workforce Model

From the very beginning of Pallet, we have placed our team members at the core of our mission to give people a fair chance at employment. The majority of our staff have lived experience of homelessness, incarceration, recovery from substance use disorder, or involvement in the criminal legal system. With our Purpose-Led Workforce Model, we are taking the next step in helping our team grow and advance their careers. [Keep Reading

6. Public-Private Collaboration in Santa Fe

Working together, the City of Santa Fe and Christ Lutheran Church opened the state’s first micro-community of its kind to provide shelter and supportive services for unhoused New Mexicans.

“It takes a community working together to really solve the challenge of homelessness, and that is our aim: to have zero homelessness in Santa Fe,” said Mayor Alan Webber. “We will keep working to make sure the people who are homeless in Santa Fe are housed, safe, secure, with respect, dignity, and with services.” [Keep Reading

7. Tonya: "I feel like I'm doing something worthwhile"

Tonya knows Everett like the back of her hand. She spent most of her childhood on the north side of town but has lived in various neighborhoods throughout her life. So it seems fitting that now, after a decade of living on the streets of her hometown, she’s found a new path at Pallet and already moved into a place of her own mere steps away from HQ.

As one of the first participants in Pallet’s Career Launch PAD (Program for Apprenticeship Development), Tonya and her classmates are starting on the path to building independence and a brighter future for themselves. [Keep Reading

8. Pallet Provides Shelter in Response to Hurricanes Helene and Milton

In rapid response to the disasters sustained in Florida following two major hurricanes, the Pallet deployment team jumped into action to build 50 shelters to help people get displaced by Helene and Milton get inside to safety.

By working closely with Pasco County administrators, county commissioners, facilities departments, and Catholic Charities, we were able to deploy and assemble the shelters mere days after the storms passed. [Keep Reading]

9. Connecting Pallet Team Members with Housing

At Pallet, our people are our purpose. Giving people a fair chance at stable employment and creating a supportive environment that fosters wellness and growth for all our team members is a crucial part of our mission. 

A key part of this is ensuring that everyone on our team has all the tools and resources they need to succeed. In our work building shelter communities for displaced populations across North America, we know firsthand how having a safe, stable place to live is not only a basic human right—it is also the foundation for maintaining health, helping those with substance use disorder on their recovery journeys, and healing trauma

That’s why we are proud to have become a Community Partner with Housing Connector, an organization that helps find housing for marginalized individuals and families. In our first year of the partnership, Housing Connector has been instrumental in finding housing for 4 Pallet team members by removing barriers and locating available properties. [Keep Reading]

In her short time at Pallet, Tonya has embarked on her recovery journey, found housing after experiencing homelessness, and set her sights on a skilled future career.

Tonya knows Everett like the back of her hand. She spent most of her childhood on the north side of town but has lived in various neighborhoods throughout her life. So it seems fitting that now, after a decade of living on the streets of her hometown, she’s found a new path at Pallet and already moved into a place of her own mere steps away from HQ.

Although she was born the middle child of five siblings, Tonya grew up as the eldest in the house, as her two older sisters lived elsewhere with other relatives. She was a natural athlete, playing basketball, volleyball, and running track for her high school teams. 

Her stepdad was not only a solid supporter of Tonya and her siblings, but also played the role of coach in her athletic training. But even with bright prospects to play on a college level, Tonya felt as though something fundamental was missing due to her unconventional family dynamic. 

“In high school I had a lot of scholarships to play different sports for different colleges, but my family was really broken, and I was looking to fill some kind of void,” she explains. 

Tonya had her first son at age 15, which contributed to the loss of all her scholarships. Despite this massive shift in planning her future alongside the new responsibilities of becoming a mother, she worked tirelessly to graduate high school on time. 

This feeling of accomplishment was short-lived. Out of school, Tonya got a full-time serving job out of necessity, which allowed her to secure her own apartment. Then she began using substances. 

Life quickly began to spiral: she lost her job and was evicted after taking out short-term loans and falling behind on payments. Feeling lost and insecure about her ability to care for her child in such a tumultuous state, Tonya called her oldest sister, who promptly came to pick up her son and raise him in eastern Washington. 

The lack of structure and trauma of living unsheltered caused Tonya to enter survival mode. She lived day-to-day, often couch hopping to friends’ houses or scraping together enough money for a motel room for the night. 

“I was just really trying to figure out how, and where, I was going to sleep,” she says. “It was really hard being a young female, homeless out on the streets.” 

In the final several years of being unhoused, Tonya lived with her boyfriend in a tent. She says they often wouldn’t be able to get into nightly shelters due to a lack of beds, and they weren’t interested in being separated. 

During this time, they routinely talked about their hopes of getting clean. One day, he returned from the library to announce he’d arranged appointments to apply for a recovery program. From then on, they fully committed to sobriety and moved into separate sober living houses. Tonya immediately knew she made the right decision upon moving in. 

“Oh my gosh, it saved my life,” she beams. “The structure has been great for my first year of sobriety. I really have been able to actually work on my consistency with my kids, with showing up for myself. I have so much support at that house. It’s been great, I love it.” 

It was there that Sarah, her house manager, told Tonya about Pallet.  

“She was telling me about this opportunity for people like us, who have a record, who don't have a lot of job experience, who have been homeless,” she recalls. “And I just thought it was a great opportunity to broaden my horizons when it comes to working and figuring my life out. So I suited up, I showed up, I tried it out, and now here I am.” 

Tonya says she finds fulfillment working on the production floor and joining the deployment team to assemble shelters at new Pallet village sites. 

“I feel accomplished,” she explains. “I feel like I'm actually doing something worthwhile, like I’m actually doing something good and not just wasting space. I've always felt like I've just been wasting space for a long time.” 

In the short time participating in Pallet’s Career Launch PAD, Tonya has accomplished tremendous growth and plans to use her new skills to pursue a career as an HVAC technician. She says she’s not only enjoyed the hands-on lab sessions in the pre-apprenticeship program, but also taken a liking to the applied mathematics required for this skilled trade. 

Outside of work, Tonya’s also made great strides with her family. She has moved into her own apartment with her boyfriend along with her two youngest kids. She’s close with her mom, who is now six years clean. Her own recovery is strong. 

Given the progress she’s already made, we’re eager to see what great things await Tonya with her next steps.

Tonya's Progress Update: January 2025

Sometimes progress is small steps, other times it’s great strides.

Since starting Pallet’s Career Launch PAD four months ago, it’s decidedly been the latter for Tonya.

“I moved into my apartment and I’ll have a year clean next month, and I got my oldest son back in my life,” she says. “I got a gym membership—I vowed to never touch the basketball again when I started using drugs, but now that I’m clean I’m getting back into it. I’m gonna go get my license next week. Everything seems like it’s going smooth.”

Starting out, Tonya had her reservations about starting the program and getting back into a classroom setting. But once she gained some momentum, her concerns faded away.

“I was nervous in the beginning because it's been a long time since I've had to do any kind of schoolwork and be consistent with anything in my life,” she reflects. “So I was definitely nervous, but as I got the hang of it, it's definitely gotten me excited and it’s been smooth sailing since then. So I'm not even nervous about it anymore.”

One thing that surprised Tonya was how much she enjoyed the math components in the CITC program. She never thought she liked the subject in high school, but that changed when it was applied in the context of knowledge she would need in her future HVAC career.

“Back in school, I told myself: ‘I’m not good at it, I hate it, I can’t do this,’” she explains. “I’m coming into it this time as an adult with experience. In the beginning I was surprised that once they touched base on the course work, I felt like, ‘Oh yeah, I kind of like this.’ And then I got the hang of it.”

After getting her first grades in the mail and completing certifications in safety, CPR, and tool operation like the forklift and jackhammer, Tonya’s confidence his risen and showed her how capable she is.

“We got our first grades in the mail, and when I saw how good I was doing, I was like, ‘Wow,’” she says. “Like, ‘Wow, I’m really doing this.’ And it’s a really good feeling of accomplishment that you’re actually doing stuff for yourself. That made it feel real.”

Week to week, the schedule of attending classes at CITC and working at Pallet the rest of the week is working well for Tonya by setting up structure and expectations for herself.

“It helped me with routine and discipline,” she says. “I know what I need to do, I know how to prepare for the week: for school, for work. It’s a good transition, a different way to live. This time last year, I had no kind of schedule. Nothing. So it’s very refreshing.”

Adjusting to this new way of life didn’t come without some challenges. Tonya says it’s been difficult keeping up with certain financial obligations, but she’s not giving up.

“In the beginning it was child support and then I got past it, and now I'm back in the same spot again,” she explains. “But it's just a matter of putting some work in to figure it out. So I'll get through it again. This is the kind of stuff that makes people want to quit their jobs to start selling drugs again: ‘I can't get ahead.’  But I've been working too hard. I have too much support. Why go backwards? There's always a way to get through it, you know?”

Having clear goals set for her future and seeing the progress she’s already made is what keeps Tonya going. She says showing up for herself and making good decisions for her kids is one of the best feelings she could have.

“I'm proud of suiting up and showing up,” she says. “I'm proud of myself for continuing to do something with myself on a consistent level. I like the fact that I’m setting an example for my kids—it feels good that people actually look up to me and come to me for advice or trust me with certain responsibilities and know that I’m actually going to be there. It’s a really good feeling.”

Meet the other three featured participants in Pallet’s Career Launch PAD and read their stories. 

Overcoming years of substance use and incarceration, Jeff is using his time at Pallet to forge a path to self-reliance and strong family relationships.

Family is everything to Jeff. Through incarceration, addiction, and every dark moment he’s faced, his relationships are what kept him grounded and moving forward. Now nearly three years clean and working toward running his own business full-time, he says it’s made all the difference. 

“For me to be sitting here right now is nothing short of a miracle,” he explains. “My family and my higher power are what made that possible.” 

Jeff spent his childhood living with his father and sister in Alaska’s Matanuska-Susitna Valley just north of Anchorage. He was taught from an early age the virtue of earning your keep by hauling and packing wood to fuel their barrel stove among various other household tasks. 

“Growing up was awesome,” he recalls. “Hard work, you know, which is what’s translated into who I am today. So I grew up always having lots of chores and got a good work ethic ingrained from day one.” 

In school, Jeff played football and was on the boxing team. But he had plenty going on outside of class: he started drinking and smoking cannabis around age 13; he got into motorcycles, learning to ride and maintain his first bike; he routinely hitched rides down to Anchorage with his best friend to work odd jobs at the truck and trailer dealership where his friend’s dad worked as a mechanic. 

“We would go and we'd work around the shop there or his buddy would pay us to come work,” he recollects. “We’d be sandblasting painting equipment, doing different lightweight mechanics stuff, heavy equipment, working on bikes and cars or trucks. Whatever work we could do.” 

Up until high school, Jeff says life was simple. 

“That was pretty much my childhood: work, go to school, hunt, fish and drink.” 

In 11th grade, things started to change for Jeff. He began failing some of his classes, which meant he was barred from playing football in his senior year. Not long after, he got into an altercation with one of his teachers and was promptly expelled from school. 

“I started doing cocaine around the time I started driving and then things kind of spiraled a little bit out around that,” he says. “It's no longer just working or whatever—then all the other bull**** comes in.” 

For the next year Jeff and his friends lived on a remote property in the woods, using drugs and growing marijuana. One day, his dad and uncle showed up to put an end to it: they told Jeff he’d be moving down to Oregon to live with his uncle and get his act together. 

Once in Klamath Falls, one of the main house rules was prohibiting Jeff from talking to or seeing his mother, fearing that her substance use would be a bad influence. But when his uncle was gone working in the oil fields of Alaska, Jeff took the chance to call his mom and go over to her house. 

The night that Jeff reunited with his mom was also the night he met his future wife and fell into the world of methamphetamines. The next period of his life was defined by this relationship and the circumstances surrounding their lifestyle of selling and using drugs. 

The sister of one of Jeff’s mom’s friends, they hit it off immediately. Things moved fast after that: Jeff began living with her and her young son a few months later and they became their own family unit. But not even a full year after they met, Jeff got into legal trouble and her son was taken by child protective services as a result. 

This prompted his first stint at recovery. Both of them entered programs and got clean, allowing them to take back custody of her son. What followed was several years of calm and stability: they got married, moved in together, and had a daughter of their own. One year on Christmas, Jeff met up with his friend, who offered him drugs.  

“I don’t know why I did it, but I did it,” he says. “I just quickly went downhill. And within nine months I was in jail for the first long sentence, and it was five years.” 

This chance encounter and Jeff’s relapse set off a chain of events entailing multiple incarcerations and participation in different recovery programs. While approaching the release date of his last sentence, a couple promising opportunities arose for Jeff, and he was determined to make a path out of the life he’d grown to know. 

Upon being released in Seattle he was able to move up to Everett and rent a room from his sister and brother-in-law, who quickly connected Jeff to his best friend Josh. Josh told Jeff about Pallet, and the company’s focus on providing fair chances to people who have experienced incarceration and substance use disorder. Jeff had a feeling this was the direction he needed and applied right away. 

“I liked the idea of how they were willing to give people opportunity, a chance, and the idea of getting further in my education was something I wanted and needed,” he says. “And to get that in addition to surrounding yourself with like-minded people that are facing the same struggles—I thought that was pretty amazing. So I just set my mind on waiting and prayed about it, and here I am.” 

Since starting at Pallet, Jeff’s focus and determination have led to great progress in his future career and personal life. This December will mark three years clean. He saved up enough to buy a new truck, which he uses for independent contracting jobs after his shifts on the manufacturing floor. He’s joined the deployment team, seeing firsthand the positive impact Pallet’s shelter communities have for people who have been displaced. He's reconnected with his daughter, and is currently planning on a trip down to Oregon to see her and meet his grandchild for the first time. 

For now, Jeff is dead set on working hard and planning for the future. He says the steadiness of his life and the support and encouragement from his coworkers are making it easier. 

“Everybody here is willing to make themselves vulnerable to help you succeed,” he says. “There's no other place in the world where you’ve got coworkers like that.” 

After completing Pallet’s Career Launch PAD, Jeff is determined to leverage the technical skills he’s learned and the certifications he’s obtained to operate his own business and maintain his relationships with his family. For good reason, he’s betting on himself. 

“My vision is that when we graduate that class, I can move on to just work in my own company completely and move forward,” he says. “Because when you work for yourself, you get what you're worth.” 

Meet the other three featured participants in Pallet’s Career Launch PAD and read their stories. 

After experiencing heartbreaking loss and facing the task of rebuilding her life, Christa has her eyes set on giving back and creating a brighter future for her daughter.

Christa is no stranger to dedication and discipline. Starting at age three, she played soccer in select club leagues with dreams of someday playing at a professional level. 

“It’s literally all I did: practice five days a week and then tournaments on the weekends,” she remembers. “So that was my passion.” 

Between soccer training and attending a private Christian school, Christa’s childhood was regimented and predictable (she defines it as “sheltered”). This changed when she turned 15 and left her mother’s house to move to Mill Creek. In high school she became fast friends with a group that regularly drank and smoked cannabis. And after being accepted into this crowd, her life changed drastically. 

“I had my first sip of alcohol when I was 15 and within three months I was addicted to opiates,” she says. “And that went on my whole life.” 

During this period, Christa was swept up in a cycle of using and selling substances.  

“I was addicted to that lifestyle, selling drugs and just living a really chaotic life.” 

When she was 17, she met her partner. She got her own apartment a year later. After several years together entrenched in the only lifestyle they knew, they had a daughter. 

Not long after becoming a mother, Christa was turned in on substance distribution charges and served six years in prison. Although the experience changed her, it wasn’t until early 2024 when her life took a sudden and unexpected turn. 

Christa was in jail for two weeks on account of a DOC violation when a sergeant delivered the news that her partner had been involved in a motorcycle accident and had passed away. The remainder of her sentence gave her the opportunity to detox, and more importantly, wrap her head around the devastation of losing her partner. 

“It gave me 10 days to process it and think about our daughter who's already grown up in that lifestyle,” she explains. “And just thinking about what she's going through and how selfish that would be for me to get out and do the same thing. And so I got released and I never got high again.” 

Around this time an acquaintance had applied to Pallet to work on the production floor. Unsure of her next steps, Christa followed suit and submitted her own application. Within days of her interview, she started her new job. 

Despite being apprehensive of starting a completely unfamiliar lifestyle and career, Christa dove in headfirst and gave it her all. 

“I was so unsure of what I wanted to do and what my future looked like or even how to live a normal life,” she says. “And so I just woke up every day and came here, and every week I felt stronger.” 

Between the structure of participating in Pallet’s Career Launch PAD and the accepting, supportive environment of working alongside others with similar lived experience, she knew she had found the right fit. 

“Being previously incarcerated and having a record, you're judged everywhere you go,” she explains. “A lot of doors close when you have a record, and coming here and having people not only be accepting of that in second chances, but to support recovery in addition is kind of unheard of in the workplace. And I mean, that's probably one of the biggest reasons I ended up staying. So this place definitely has saved my life.” 

In a short time, Christa’s tenacity and work ethic has already placed her on a fast track for growth. She jumped on the opportunity to join Pallet’s Safety Committee. She’s taking the skills she’s already learned in the pre-apprenticeship program—like power tool operation, safety protocols, and earning her OSHA certificate—to pursue a career as an electrician upon graduation. She’s particularly proud to be part of the deployment team, traveling to different sites across North America and helping build shelters for people displaced by natural disasters and those experiencing homelessness. 

“Being able to give back has been huge for me,” she says. “Because all I've ever done is just tear up my community, and so to be able to go out there and help people get off the streets and be a part of something bigger than me is huge.” 

Christa’s hard work, commitment to sobriety, and vision for the future have already improved her relationship with her daughter. She says it feels amazing to be able to be more present and to focus on being a good mom. And although they’re both still processing grief, Christa is trying her best to keep things in perspective. 

“I miss him every day,” she says. “Our lives will never be the same. But everything happens for a reason, and I’m trying to think of it like that instead of being depressed. It’s given our daughter a chance.” 

Given how far she’s already come, we couldn’t be more proud to have Christa on our team—and we can’t wait to see where she goes next.

Christa's Progress Update: January 2025

Reflecting on enrolling in Pallet’s Career Launch PAD, Christa recalls her driving force to make progress and improve her life.

“I was excited about it because I want to take every possible opportunity that I can get that will move me forward,” she says. “I’ve been excited about it the whole time, I’m just trying to always give it 100 percent.”

Now four months in, she hasn’t lost an ounce of motivation to build her future with her newfound skills.

“So far, it's really helped build my confidence and give me an idea of what I actually want to do with my life because I wasn't really sure,” she says. “For me, having a legal job is the first step. And then going to school has given me some direction and made me feel more positive about what I’m doing with my life.”

Since the beginning of the program, Christa and her classmates have earned certifications for OSHA safety, CPR, operating a boom lift, telehandler, and scissor lift, and even learned how to properly operate a jackhammer.

“Driving the scissor lift and boom lift was really big for me, because I had never even been on either,” she says.

Christa still has her sights set on becoming an electrician after graduating. She says the comprehensive structure of the courses at CITC has been helpful in visualizing outcomes and understanding how she’ll apply this knowledge in her career.

“We go through the textbook, but every week we learn something new so we get a better idea of everything that’s offered,” she explains. “One of the instructors handed out a test that you would take to get your electrician license. So to take that and then see exactly what you need to learn is pretty cool, because it’s a hard test, and I feel like I have something to work toward now.”

Despite being anchored by her dedication and clear vision for the future, Christa has still encountered challenges along the way as she began her recovery journey, a new job, and a pre-apprenticeship program all at the same time. She says it’s been difficult adjusting to new financial burdens, working as hard as she can and still feeling behind on her obligations. Even so, she persevered and told herself quitting wasn’t an option.

“I know I can get through it, I would never give up—that’s definitely not the problem, but I ran into some obstacles for sure,” she says. “Staying focused on my end goal and just making sure I’m a good example to my daughter keeps me going through any obstacles.”

The past few months have had a substantial impact on Christa’s life and outlook. The only thing that’s remained constant is her determination and tenacity to keep going.

“It’s like day and night the way my life has changed,” she says. “Everything about my life is completely different. I’m just getting to know myself because this is the first time I’ve been sober in about 20 years. So I’m just figuring out what my hobbies are, and I’m earning more trust with my family so I can have my daughter back full time. Having this job and being in school allows me to be able to do that.”

Meet the other three featured participants in Pallet’s Career Launch PAD and read their stories. 

Housing stability is at the core of substance use recovery. The proven success of supportive housing models illustrates the urgent need to expand such programs.

Housing insecurity and substance use disorder are two of the most prevalent public health issues facing our country: people experiencing homelessness (PEH) or housing instability and individuals living with substance use disorders (SUDs) are equally at risk of poor health outcomes. And while the link between the two may be evident to many, recognizing that housing is healthcare—and how it has a crucial impact on people’s recovery journeys—is still overshadowed by insurmountable barriers to stable housing.  

The present shortage of attainable housing (only 34 affordable and available rental homes exist for every 100 cost-burdened renters across the country) becomes even more narrow for people with histories of addiction. Beyond prohibitively long waiting lists and a stark lack of supply, federal policies allow housing agencies and landlords to prevent people with past histories of drug use from receiving housing assistance. These realities lead to a problem that is cyclical in nature: once an individual experiences homelessness due to a substance-related incident, they encounter higher difficulty obtaining housing, and, in turn, this lack of secure housing acts as a barrier to recovery and achieving sobriety. 

Expanding existing affordable and supportive models alongside reforming policies that prevent people with addiction history from attaining housing is critical to help people in active recovery. These initiatives, coupled with the fundamental understanding that every person’s recovery journey is unique and requires different resources, can effectively build a system that supports those living with SUD and creates equitable housing opportunities for everyone.  

The Importance of Recovery Housing Models

The most common housing models that are specifically created to facilitate recovery from SUD are known as transitional housing, permanent supportive housing, and sober living or recovery housing.  

While each program structure varies regarding employment or rent contribution requirements, all are focused on providing an environment that prioritizes services, peer support, and accountability. Looking at the big picture, these models are designed to prolong sobriety and provide pathways to permanent housing stability and employment for participants. 

In addition to stable housing being one of the four major dimensions of recovery, ample research shows the efficacy of these programs. Positive outcomes among participants include decreased substance use, reduced likelihood of return to use, lower rates of incarceration, higher income, improved employment, and healthier family relationships. 

Despite the proven effectiveness of these models, various factors contribute to a shortage of recovery housing programs for people who need them most. 

The Need for Expansion

The dearth of recovery and sober living houses with available space threatens the safety and well-being of impacted individuals and their communities. With sky high property and construction prices, as well as insufficient funding and a lack of developable land, building more units that can accommodate these vulnerable groups has become unattainable.  

Travis Gannon, founder of sober living organization Hand Up Housing in Snohomish County, attests to this. “It’s tighter than it’s ever been for us,” he says. “I mean, we don’t have openings. We fill everything that we have and we’re turning away 30 to 50 people a week at this point.” 

Pallet team member Gabby Bullock has found life-changing support and growth through living at one of the organization’s recovery houses. After six months of participating in the program and being able to reunite with her children, she said: “It just really proves that what I’m doing is the right thing,” she said. “I know that if I’m doing the right thing that more miracles will happen.” 

Weld, a Seattle-based nonprofit that provides transitional housing, employment opportunities, and community reconnection for its members, has seen similar successes unfold first-hand. Since launching, the organization has served more than 1,000 system-impacted individuals reenter their community from incarceration, homelessness, and addiction. By creatively utilizing vacant or underutilized properties as transitional housing units and working closely with diversion programs such as King County Drug Diversion Court, Weld offers members housing stability, recovery support, and the chance to build a brighter future for themselves. 

The Role of Lived Experience in Peer Support

For Weld Housing Director Jody Bardacke, the organization’s success ultimately comes down to two principles: “attention and effort.” 

Bardacke understands that recovery and reentry will look different for each member. People have different backgrounds, experiences, and support needs. Lengths of stay in the program will differ. 

“We provide opportunities,” he says. “The amount of time you spend with us, it’s completely immaterial as long as you get what you need. The only part that matters is that you get where you need to go.” 

This perspective is informed by Bardacke’s own recovery journey. To him, transitional housing played a pivotal part in his progress: “The day that I got into transitional housing is the same day that I was about to be homeless. If I hadn’t gotten the call that afternoon that I had a bed, I was gonna hit the streets.” 

Although there are a variety of reasons people begin using substances, Bardacke points out that SUD among people experiencing homelessness often begins out of necessity, either as a way to stay awake or to numb the discomfort of living unsheltered. Even though the myth that addiction is the most common direct cause of homelessness has been proven false through research, the close relationship between the two contributes to a lasting stigma. 

“A lot of times it’s a coping mechanism: you start using because you’re in a tent,” he says. “It’s freezing, and you’re unsafe and you’re stressed out. And when that’s your entire existence, even five minutes of relief is a lot.” 

Bardacke realizes the tailored approach he takes to communicate to each Weld member is formed by his own lived experience with SUD and recovery. 

“I'm not sitting down with someone talking about, theoretically, what recovery can do for your life,” he says. “I can tell you exactly what recovery can do. I can tell you exactly what transitional housing did for my life. I can tell you about all the different ways that I stumbled along the way and what I did to get through that.” 

Creating a Path to Brighter Futures

These success stories illustrate the urgent need to expand attainable, stable housing for people with SUD. Recovery becomes achievable with housing, peer support, and connection to essential services. If a sharper focus is placed on reforming policy, practices, and funding streams and embracing innovative and trauma-informed housing models, a pathway to sustainable recovery will open for these vulnerable groups and their communities.  

Data collected from sites across the country shows how the Pallet village model helps residents transition to more permanent solutions. 

Every person’s journey to permanent housing is different. The trauma of displacement means every individual encounters their own barriers to finding a stable place to call home. And once someone exits this continuum of care that includes congregate and non-congregate shelter, supportive housing, and other forms of assistance, their success story often goes undocumented. 

Although it is challenging to track a person’s progress through the housing continuum with accuracy and consistency, it is crucial to seek out this information and ensure our approach is effective. Pallet’s mission is to provide the supportive environment needed for displaced populations to move onto permanent housing, and this data tells us if our model is working and how we can improve our methods to best suit the needs of every village resident. 

Establishing an Open Dialogue is Key 

Our partnerships with village service providers are essential in both tracking residents’ progress and gathering context for what resources are needed in each unique community. Site locations across North America are faced with specific root causes of displacement, meaning there is no “one size fits all” solution. This is why once a village is built, our work isn’t finished: details like ongoing operations, maintenance needs, and supportive service provision all tell a distinct story that informs the future of Pallet. 

Survey responses from village operators show that on an average day, 10 people move from an existing Pallet village to permanent housing. This tells us that in a broad sense, the pairing of dignified shelter with wraparound services like food and water, hygiene facilities, healthcare, counseling, and employment placement programs are effective in equipping residents with the tools necessary to transition to more permanent solutions. This trend works out to 3,200 expected transitions per year. 

Measurable Success 

Our ongoing relationships with service providers also bring to attention success stories like Tim’s, who found his own apartment after living in the Salvation Army Safe Outdoor Space in Aurora, CO. Connections to a state-sponsored pension program via onsite staff and help from the Aurora Housing Authority were instrumental in leading Tim to his own home, showing an effective model tailored to the individual needs of each resident. 

Vancouver, WA’s approach to address their homelessness crisis, centered on a robust scope of resident services, has also proven success in helping vulnerable individuals on the path to housing. Their first Safe Stay community, The Outpost, reported 30 people moving to permanent housing since opening. Meanwhile, Hope Village achieved 14 transitions in their first year of operations, attributing resident success to a compassionate, healing communal environment with resources including meals, food bank deliveries, clothing, transportation, and assistance obtaining legal identification. 

A Way Forward 

Aurora and Vancouver are just two examples of sites that have experienced success with the Pallet village model. We believe that while interim shelter is a crucial part in creating safe spaces for vulnerable people to stabilize, it takes a breadth of additional support. This is why we view our product development through the lens of trauma-informed design and lean on our lived experience workforce for perspective: to ensure we are continuing to refine our mission to serve displaced communities to the best of our ability. 

By investing in this approach and making concerted efforts toward inclusive wraparound services, any city has the potential to provide displaced populations with pathways to stable and permanent housing. 

Understanding the differences between affordable and attainable initiatives is key to a future of stable, equitable housing.

Skyrocketing rental prices, astronomical interest rates, insufficient supply: the severe lack of affordable housing options is not a new development. As of March 2023, a shortage of 7.3 million affordable rental homes was reported, disproportionately affecting low- and extremely low-income families and individuals.

Housing affordability has become a chronic challenge—homeownership has been deemed unaffordable in 80 percent of U.S. counties—prompting policymakers to address this crisis through a variety of affordable housing initiatives. But to make a true impact on housing initiatives, understanding the distinction between "affordable" and "attainable" housing is crucial. While affordable housing targets specific income brackets, attainable housing places a focus on removing a slew of barriers and bringing suitable options within reach for a wider demographic.

Challenges in Housing Attainability

Despite numerous federal programs aimed at providing affordable housing, a significant gap exists between demand and available support. Strict eligibility criteria and additional screening processes often exclude vulnerable populations from assistance: one in four extremely low-income families in need of housing assistance actually receive it. This leaves an estimated 40.6 million Americans burdened by high housing costs, where more than 30 percent of their income is spent on housing and limits their ability to meet basic needs.

Various systemic barriers, including discriminatory practices and economic thresholds, also hinder a person’s access to attainable housing. Landlord discrimination against housing voucher holders, coupled with restrictive zoning laws, further exacerbates the crisis. Moreover, individuals lacking necessary documentation or with legal system records face significant challenges in securing stable housing.

While housing assistance programs like the Low-Income Housing Tax Credit and the Housing Choice Voucher Program play a crucial role in federal housing strategies, recipients face significant disadvantages including resource limitations and systemic biases. In particular, public housing has experienced a history of mismanagement and underfunding, perpetuating generational patterns of poverty and instability.

Proven Solutions to Improve Housing Attainability

To effectively break the cycle of housing insecurity, a multifaceted approach is necessary. This includes increased government funding, mixed-income housing developments, and expanded access to private capital for developers. Additionally, lowering the multitude of barriers facing vulnerable and low-income populations—accomplished through reforms in zoning laws, enhanced support for renters through federal programs, and amending punitive regulations aimed at formerly incarcerated individuals or those with legal system involvement—is a crucial step toward attainable housing solutions.

By prioritizing attainability, creating innovative partnerships, and developing more inclusive affordable housing initiatives, we can work towards ending housing insecurity while building economic stability and stronger social communities.

To learn more about solutions that address practical, accessible, and attainable housing for all, download our Attainable Housing White Paper.

To ensure our shelter design truly meets the needs of Pallet village residents, we spoke with some of the first people living in our new S2 units to gain feedback and insight from their experience. 

The core of Pallet’s mission is to provide safe, secure shelter for people who have experienced displacement and offer a healing environment that helps residents on their next steps toward permanent housing. In developing our innovative S2 product line, we incorporated crucial feedback from our own lived experience workforce and applied key principles of trauma-informed design, knowing that this input is an essential part of creating dignified and comfortable spaces for every Pallet village resident. 

Everett Gospel Mission (EGM), a village in our hometown, was the first site to receive 70-square-foot models of our S2 Sleeper shelters. We connected with four residents who had lived in the original shelter designs at EGM and now have moved to S2 units—Kenny, Jimi, Summer, and Erik—to hear their feedback on the new shelters and learn about their stories. 

Kenny 

Kenny has lived at EGM for nearly two years, originally moving to the site with his friend Libby after losing their housing. He had never experienced homelessness before or spent any time in congregate shelters. 

He says since moving to the S2 shelter, he’s noticed the thicker walls have improved insulation and heat retention, reduced condensation, and made the interior more soundproof—a helpful detail since he’s teaching himself to play guitar. 

“You don’t hear the rain as much: it’s quieter, way quieter,” Kenny said. “I can be a little louder in the brand new one compared to the old one, because I like to turn the amp up real loud, you know, and play the guitar and stuff. It stays warm in there a lot longer too I’ve noticed. Yeah, it’s overall better.” 

Kenny gets along with everyone else living at EGM and doesn’t find it hard to make friends with others in the village. He noted how he likes the residential windows in the S2 unit: him and his neighbor will both open them up and talk from the comfort of their own space. 

“It’s kind of cool, because the bed’s right there, so I just open the window and I can talk to the neighbor, and he’ll open his,” he told us. “He bet me four bucks that they would touch if we opened them.” 

Kenny easily won that bet. 

Jimi 

Coming to live at EGM after being hit by a car while crossing the street, Jimi is using his time in the village to focus on sorting out medical issues and navigating a settlement in the case of a broken lease agreement. Sporting a leather jacket and a slick pair of yellow Chuck Taylor’s, he told us he’s grateful to have a temporary space after a tumultuous period of having nowhere to stay and limited means to transport his belongings to a storage space. 

“It helps me not have to feel rushed,” Jimi said. “I got a pretty good head injury when I got hit. I don’t remember like I used to. I used to be able to multitask, but now I have to concentrate on one thing. So, being here gives me a chance to plan things, do one thing at a time.” 

Jimi mentioned the new unit offers a calmer environment because it’s quieter. 

“The thickness of the walls really makes a difference as far as noise,” he said. 

Being able to store and arrange his belongings neatly with the integrated shelving is also a plus. 

“[There is] a good place to hang your clothes,” Jimi said. “They have little shelves and a place to put hangers and stuff. That’s a lot better. Feels like you can organize your stuff a little easier.” 

Summer 

Experiencing homelessness for four years before moving into EGM, Summer has been a resident of the village since it opened. She finds comfort in decorating and caring for her plants and flowers, a hobby she picked up since moving into the community. She even arranged planters in communal areas in addition to the inside and outside of her own shelter. 

“I did all the flowers that are out here and all the gardening and stuff,” Summer said. “I was doing it for myself already and they said, ‘Hey, let’s put in more for everybody,’ so I just ended up doing all of it.” 

Summer told us she likes the ability to customize her shelter and make it her own. She’s added extra storage cubes and shelves, as well as hung mobiles she’s made from the ceiling. A mirror, a TV, and, of course, more plants make Summer’s shelter feel cozier and more unique. 

“Everybody always is like, ‘Oh my god, your house looks so much different than everybody else’s!’” 

She noted the size of the windows, larger bed, and improved heat circulation are notable details that make the S2 unit comfortable. 

Overall, Summer said her favorite part of living at EGM is the ability to feel settled and have a space of her own. 

“I could sit, you know, and actually stay and decorate it,” she explained. “I can feel comfortable and actually move in and not have to worry about police making me leave or having to drag everything with me. I have a place I can go in and sit down and have room for company and a TV.” 

Erik 

Erik has only lived at EGM for four months, spending the first two in the original shelter design before moving into the newer model. He said the increased square footage in the S2 unit is a significant improvement in maneuvering his wheelchair, and the larger bed is a better fit for him. 

“I can move around a lot better in a wheelchair,” he told us. “To be able to sit in it and turn around makes a huge difference. And the bed is a little bit wider, so I sleep a lot better. It’s lower too, because I was tending to sit up against the bed in the older one. Those made my legs fall asleep and cut my circulation off. With the new style bed, that’s totally better: I can sit up on the edge of the bed and my legs won’t fall asleep.” 

He also said the tighter seals on the corner connections and improved insulation from the wall panels helps keep the heat in. 

“Having it hold the heat is a big difference too because it makes you feel like you’re in a better structure, since it’s not leaking out the seams.” 

When Erik was hospitalized due to heart failure, he lost his housing, his car was impounded, and he found himself living on the streets. This was after working his whole career in the construction industry: first building houses, and then operating his own concrete company. He said it was a shock to exit the hospital and lose so much, along with experiencing displacement for the first time in his life. 

Even with this devastating loss and coping with his medical issues, he is appreciative to be part of the community at EGM and have his own shelter. 

“I think it’s great and it’s a great program, it’s a great thing [Pallet] is doing making those and making them available for communities to put them in and help people out,” he said. “Because I definitely need help. So it’s a beautiful thing what you guys are doing, because when people need help, you’re part of the solution.” 

To learn more about how the design of our S2 shelters was informed by those with lived experience, read our blog. 

All the details that come together to make our new S2 shelter line were inspired and informed by feedback from our own lived experience workforce.

One of Pallet’s foundational elements is our lived experience workforce. As a fair chance employer, we provide opportunities for people who have experienced homelessness, recovery from substance use disorder, and involvement in the criminal legal system to build their futures.

We often talk about how our approach to designing Pallet shelters and implementing them within a healing community village model is informed by those with lived experience. In developing our S2 shelter line within the lens of trauma-informed design, these voices were crucial to ensure that our shelters provide private, safe, and dignified living spaces for displaced populations and encourage positive housing transitions.

There are many seemingly minute considerations that influenced the design of our S2 Sleeper and EnSuite models. To capture how important these details truly are for village residents, we gathered Pallet’s first Lived Experience Cohort—Josh, Alan, Sarah, and Dave—to describe in their own words how each design aspect is significant for anyone who has experienced the trauma of displacement.

Comfort

Significant changes in aesthetic, functionality, and fixtures make the S2 line a more comfortable living space overall. Smooth wall panels make the interior of each shelter more welcoming.

“The biggest thing is the aluminum [interior flashing] is gone,” says Josh. “So it feels like a home. It seems like someone took time to make it.”

When Josh was in Sacramento on Pallet’s California Roadshow, he noticed how attendees felt while touring S2 shelters.

“Almost everyone who walked in said, ‘This feels very warm. It’s so inviting to walk in here, it’s so open.’”

Dave comments on the effect this feeling would have on someone who has experienced homelessness.

“One of the most disturbing things to me when I was out there was coming to that realization: ‘I don’t have a f***ing home anymore,’” he recalls. “And to go into something that feels like a home, that you can call your little home, that’s really nice. That’s huge.”

Residential windows are another significant detail that Sarah notes.

“They give more lighting, so it doesn’t feel like a jail cell,” she says.

“They’re way better windows,” Dave adds. “[Residents] have a big, nice window to look out of now.”

Installing larger beds was also a noted concern, and the Twin XL is a more inclusive option.

“I think the larger sized mattresses are great,” she says. “Now villages can get twin sheets and covers and protective sheets that fit. And the fact that these new mattresses are waterproof, even the threading on the seams.”

The S2 EnSuite is Pallet’s first sleeping shelter with integrated hygiene facilities. Josh says the opportunity to have this kind of space with access to his own bathroom would have been a significant aid in his recovery journey.

“If I moved into the EnSuite, that would have blown my mind,” he quips. “If I was coming off the street or living in my Explorer like I was at the time, and moved into that, I might have been clean way sooner. Because it would’ve given me some hope that somebody cared.”

Safety Features

Pallet’s in-house engineering team created the S2 shelter line with safety at its core. In addition to the structurally insulated panels that offer durability and robust wind, fire, and snow load ratings, the elimination of exposed hardware in the interior is another detail that ensures safety for residents of all ages and walks of life.

Input from our lived experience team and feedback from Pallet village residents across the country also led to tweaks to the included fixtures, reducing the likelihood of essential safety functions being disarmed or damaged.

“We were pushing to get a cage over the smoke alarm, or something to prevent people from taking them off,” Sarah remembers. “Now [with the hardwired connection] you can’t shut off the power to the smoke alarm.”

The consideration that displacement affects different communities—from single residents with pets to families with young children—also influenced changes in other design elements of the S2 that may have gone unnoticed otherwise.

“I think the electrical panel is better: now we have the breakers on the outside and the plugs on the inside,” Josh adds. “So it keeps you from wanting to easily tamper with it.”

Dignity

Offering a more customizable layout and built-in wire shelving in the S2 line creates a dignified space for every Pallet shelter resident.

“Having a place to hang up clothes, that’s something I heard a lot when I was talking to residents in California,” Sarah comments. “That was a huge improvement, because if you’re still having to constantly live out of your bags and your suitcase, you’re not moving forward to get out of that survival mode.”

The ability to freely move the bed and desk is also a significant detail for people who have experienced institutional or congregate shelter settings.

“If I saw the bed set up in between two windows, I would say, ‘There’s absolutely no way I would pass out in between in between two windows,’” Alan quips. “I would sleep underneath the bed maybe. Because people walking past the windows, it just doesn’t make me feel very safe.”

Sarah agrees: “And then too, if you want to rearrange or just make it your own, everyone’s going to have a different feel of where they want to sleep on any given day. It gives you freedom. And if you have the freedom to live how you want to live, it gives you the sense of self-sufficiency rather than having to follow all the strict congregate shelter rules.”

Josh further highlights how significant this feeling of freedom can be when looking back on his own experiences.

“See, I would have never moved it, but having the opportunity to move it is a big thing,” he says. “Because when you’re in jail, your bed is where it is. Your seat is where it is. There’s no moving it around, so being able to move your house around like anyone else, it makes you feel more like a human being.”

Ultimately, our Lived Experience Cohort members agree that implementing these changes to create the S2 line advances our mission to help displaced populations transition to more permanent solutions.

“In the future when we come out with new products, it’ll probably be like, ‘Oh wow, I didn’t really think of this before,’” Josh offers. “But right now I think this is the best we can do. It really is, until we get more feedback on what the next thing is.”

“We are providing that space for people to take the next step,” Sarah replies. “We can’t personally give good wraparound services because that’s not our thing, but we can provide the environment for it. It takes all these little things to get out of survival mode, but the first step is to get off the streets, and that’s where we start. It takes a village to help a village.”

Adopting the principles of trauma-informed design is a crucial framework for creating a safe, supportive, and healing environment in every shelter we build. 

When developing and designing Pallet shelters, our top priority is to best serve the needs of displaced populations. This is why we have our dignity standards in place: to ensure that each shelter village provides a positive, supportive community environment for every resident. 

But we also understand our responsibility to design our shelters so they offer a private, healing atmosphere for people to plan their transitions to more permanent solutions. It has long been understood that the way we interact with and utilize physical spaces—along with our emotional and psychological reactions to those spaces—are dictated by a wide range of design choices. An airy, open lobby with large windows and ample natural lighting is bound to elicit a completely different response compared to an enclosed, fluorescent-lit office. 

Only recently has this concept been integrated into architectural design specifically catered to vulnerable users. With trauma-informed care as a framework, trauma-informed design (TID) seeks to create physical spaces centered around principles like safety, empowerment, and well-being. Building with these concepts in mind can actively aid a person’s development, grow their ability to trust others, and avoid the possibility of re-traumatization. 

Experiencing chronic homelessness, coping with substance use disorder, reintegrating into the community after being incarcerated, or suddenly losing your home to a natural disaster are all traumatic experiences. By viewing our product development and engineering processes through the lens of TID and incorporating features that promote healing, inclusion, and stabilization, we aim to provide shelter that supports the needs of those impacted by the trauma of displacement. 

Here are some of the ways we applied the four main principles of TID—Safety & Trust; Choice & Empowerment; Community & Collaboration; and Beauty & Joy—in the design of our innovative S2 shelter line

  1. Privacy: A key aspect of TID is privacy. When someone moves into a Pallet shelter, they are able to access a personal space of their own with a locking door. For people who have experienced living unsheltered, staying in congregate settings, or being incarcerated, walking through the door with to a private and restful place is a powerful moment. 
  1. Security: In addition to a locking solid core door equipped with a kick plate and peephole, having each shelter as part of a larger community model with onsite security personnel makes residents feel less isolated, even when enjoying the privacy of their own unit. Outside lighting also promotes a feeling of safety for residents of Pallet villages. 
  1. Safety Features: Extensive product testing guarantees that S2 shelters are safe in even extreme conditions—whether it’s wind, snow, rain, or extreme cold. Each unit is equipped with a smoke/CO detector, a fire extinguisher, and an egress window in case of emergency. 
  1. Residential Fixtures: Interior options like a freestanding bed and desk visually separate S2 shelters from institutional settings while allowing for a customizable layout. Features like operable residential windows and LED lighting also help residents minimize associations with environments where they potentially experienced trauma. The S2 EnSuite, Pallet’s first sleeping shelter with an integrated bathroom, includes a toilet, sink, and shower. For vulnerable populations with specific traumatic experiences, access to private hygiene facilities can be a significant step toward healing. 
  1. Climate Control Options: Beyond keeping shelters warm in the winters and cool in the summers, integrated heating and A/C allows residents to freely adjust temperatures to fit their personal preferences. 
  1. Storage and Organization: Integrated shelving and storage space grant residents to safely store their possessions, display meaningful belongings, and organize necessities like clothes and food—bringing a sense of autonomy and respect not found in institutional settings. 
  1. Clean, Simple Aesthetic: Pallet’s patent pending connection system and the structurally insulated panels used in the S2 line allow for smooth exterior and interior walls, creating a warm, inviting environment in each shelter. 

Pallet is committed to applying the philosophy of TID in our shelters to accommodate village residents who have lived through trauma. Applying these concepts, along with listening to feedback from real users and our own lived experience workforce, helped us develop the S2 shelter line as our most innovative solution to the crisis of human displacement. We believe that every design detail, no matter how small it may seem, can make a big difference in someone’s journey to permanent housing and reintegration. 

To see how S2 shelters provided rapid shelter and warmth for unhoused Denver residents by the New Year, read our case study. 

Look back at our top stories of the year: from product innovation to expanding our footprint and receiving dispatches from our villages around the country, these highlights capture what Pallet achieved in 2023.

As the year comes to a close, we’re looking back at the stories we’ve shared throughout 2023. With the most recent PIT count reflecting a 12% increase in homelessness in the U.S., the need for innovative solutions like Pallet continues to grow. Over this past year, our team has doubled down on lived experience-led product innovation with the development of our new S2 product line, all the while growing our capacity by adding over 300 additional shelters and laying the groundwork to expand our response into Canada.  

Here’s a round-up of our top stories from this year.  

1. Pallet Builds Its 100th Village

Just before Christmas in 2022, we crossed a milestone — building our 100th village. It’s located in Tulalip, WA which is just a short drive north of our headquarters. The location holds special meaning for some Pallet employees who previously experienced homelessness in the area and are now finding purpose in building transitional housing to help others in the community. The village is made up of twenty 64 sq. ft. shelters and one 100 sq. ft. shelter and was constructed in just two days by the Pallet deployment team. The Tulalip tribe manages the site and provides onsite services for community members. Residents moved into the 20 shelters early February 2023. [Keep Reading]

2. Jennifer & Alan: Closing the Loop Through Giving Back

The two first met each other a handful of years ago when they were living on the streets of the Tulalip Indian Reservation in Washington. Today, they’re coworkers at Pallet. Their witty humor makes them a dynamic duo dropping hilarious one-liners as they tell stories about their past. Indeed, they can have a crowd in stitches.  

“I relate to many of the people here because we can laugh about things that most people would get appalled by,” Alan says in admiration of his co-workers, many of whom share similar lived experiences.   
 
Jennifer agrees – they have witnessed the darker sides of life. But, she says, they’ve risen above them. “It’s like, you guys, we have overcome so much and we’re killing it now. We are rock stars,” she says, laughing.  

She and Alan are proud to have surmounted substance use disorder and other challenges that are, truthfully, nothing to laugh at. Right now though, they’re excited to be working on Pallet shelters for a new village on the Tulalip Reservation where they were once unhoused themselves. [Keep Reading]

3. Introducing PathForward™

There is no one solution to end homelessness. Every municipality and every community have their own specific needs. While our Pallet villages coupled with wraparound supportive services are a successful model, we understand there are other strategies to address the homelessness crisis. Working closely with cities across the country, we realize communities want to find the right solutions and know our expertise and learnings from deploying over 100 shelter villages could help them drive change. So, we’ve launched PathForward™ homelessness advisory services. 

Pallet’s PathForward provides support for cities to create customized solutions with defined goals and resources like funding roadmaps, implementation plans, policy research, capacity building, partnerships, project management and more. Our service uses data-backed strategies anchored by people with lived experience. Cities can work with Pallet in a variety of ways including long-term partnerships, special projects, and one-off advice. [Keep Reading

4. Dignity as a Guiding Principle

To help our unhoused neighbors transition out of homelessness and build a better future, providing shelter is one of many steps. A dignified living situation means reliable access to food and water, hygiene facilities, transportation, safety, supportive services, and more.  

We created our Dignity Standards with these basic needs in mind. Guided by input from Pallet team members with lived experience, their purpose is to hold all stakeholders accountable, including ourselves, and always act in the best interest of the communities we serve. They also function as guidelines for the cities and service providers who operate our villages, intended to evolve and refine as we learn what works best. Because without dignity, who are we?  [Keep Reading]

5. Rebuilding Her Life: Linda

In our Village Voices series, we shine a spotlight on residents living in Pallet shelter villages across the country and give them the chance to share their stories. 

Linda Daniels was walking down the street with her bags looking for a place to sleep that night. An outreach worker happened to notice her and asked if she needed help. Within two weeks, she was a resident of the Rapid Shelter Columbia village.  

A month in, Linda says the chance to have her own space to rest, to return to after a long day as a custodial worker at the University of South Carolina, and to collect her thoughts has been pivotal in being able to move forward.  

“It means the world to me, because I got my own space, and I got my own place to where I can call mine right now,” she says. “I like being by myself a lot of times. So if I’m going through something, I can come in my room and think about what I’m going through and try to make things better. And I think this is a wonderful thing.”  [Keep Reading

6. Dave: Right Where I’m Supposed To Be

Early on, Dave had already made his own way in life. He started his manufacturing career with Boeing at age 20, got married, had three children, and bought a home for his family. After achieving all this and growing up in a large family in Everett with good relationships with his parents and siblings, it might come as a surprise to hear what was going through his mind at the hospital on May 12th, 2019.  

“I was 100% resigned I was gonna die in my addiction,” he recalls. “But then that moment of clarity, that spiritual awakening, that epiphany, whatever you want to call it, hit me in there. I’m like, ‘this is not gonna be my legacy that I died with a f***ing needle in my arm sitting in the hospital. I’m gonna fight this,’ you know? And I did. And I appreciate every single day.” [Keep Reading

7. Four Ways to Fund a Pallet Shelter Village 

Pallet shelter villages serve as transitional spaces for people experiencing homelessness. They provide the dignity and security of private units within a community, along with a resource net of onsite social services, food, showers, laundry, and more to help people transition to more permanent solutions.  

Several components to consider when building a village include identifying which Pallet shelters best suit the needs of the community, finding a site location, setting up infrastructure, and selecting a service provider. Funding is also crucial. Below are four sources that can be combined to fund the costs associated with creating a Pallet shelter village. [Keep Reading

8. Proven Safety: Rigorously Testing and Certifying Our Shelters 

With thousands of Pallet shelters across the country, we’re constantly gathering feedback on their design from customers. This information is crucial for our in-house engineering team. It allows them to understand what our shelters must withstand in the real world.   

With that knowledge, they can design Pallet shelters to meet various demands, and rigorously test them onsite.   

And yet, we don’t stop there. We also third-party certify our shelters to truly validate their designs.   

All this is critical because our shelters often go into storm-prone and extreme weather zones. They must reliably protect the residents who live in them, all while remaining cost-effective.  

Our new S2 shelters illustrate our deep commitment to R&D. Building on our legacy of intentional, quality engineering, they advance our mission to offer safe, dignified housing for displaced and vulnerable populations.  [Keep Reading]

9. Rethinking Post-Disaster Housing Solutions

By now it’s a familiar sight: cities and towns ravaged by hurricanes, tornadoes, flooding, or wildfires; homes and living spaces decimated; and people ushered into stadiums, schools, or anywhere that has the capacity for those displaced. In 2022 alone, 3.3 million Americans were displaced by disasters—and one in six people never returned to their homes.   

While mass congregate shelter is often the only viable option to aid survivors directly following a natural disaster, it is not a sustainable solution for the days, weeks, or months that follow. In the variable, unpredictable period when homes, rental housing, and other living facilities are being rebuilt, there is a distinct scarcity of interim shelter options that fit the diverse needs of displaced populations. 

It’s time to take a closer look at why our current system of post-disaster housing isn’t sufficient, and to provide broader, more equitable options for people displaced by natural disasters.  [Keep Reading

10. Roxana: Power in Compassion 

Most people would assume bringing a shelter village to life couldn’t be accomplished by a single person. Completing an undertaking of this scale is typically the culmination of a team of stakeholders overcoming various obstacles: identifying funding sources; finding an appropriate site; setting up necessary infrastructure like water and electricity; and rallying the community for support. Roxana Boroujerdi is unlike most people.

Located on the grounds of Everett’s Faith Lutheran Church, Faith Family Village comprises eight Pallet sleeping shelters and two hygiene units that will serve local families experiencing homelessness. The village will also offer supportive services that aim to create paths to employment, education, and permanent housing—alongside facilities and activities that create a safe and fun environment for children living onsite.  

And even with her fair share of personal challenges, none of it would have come to fruition without Roxana. [Keep Reading]

After an emergency evacuation at a low-barrier permanent supportive housing site, Pallet was able to prevent resident displacement within 48 hours.

When thinking about emergency evacuations, it’s common that natural disasters like hurricanes, flooding, and wildfires first come to mind. But there are many other scenarios that can threaten the stability of a living situation and cause abrupt displacement, making the provision of emergency shelter solutions crucial in a moment’s notice.

Clare’s Place, a permanent supportive housing complex in Everett, WA, experienced exactly this kind of emergency in October.

When 48 of the 65 units in the building came back positive in tests for environmental contamination, all residents were forced to evacuate due to safety and health hazards. Clare’s Place is a low-barrier site that serves vulnerable community members including chronically homeless individuals, those diagnosed with mental illness, and people living with substance use disorder. Staff needed to identify an appropriate solution immediately to temporarily house the affected residents.

Everett Mayor Cassie Franklin promptly contacted Pallet’s Founder and CEO Amy King, looking to rapidly install shelter units to accommodate the residents evacuated from Clare’s Place. In order to serve the needs of those displaced, residents would need the ability to remain close to their possessions and case managers, so the units would ideally be built directly on the property.

Members of the Pallet Deployment team sprang into action. Working tirelessly overnight, they were assisted by Catholic Community Services (CCS, who operate Clare’s Place) and assembled 30 shelters in the parking lot. Snohomish County PUD also responded and supplied the site with power.

Within 48 hours of that initial call, shelters were deployed, assembled, and move-in ready as a safe and urgent solution to temporarily house residents of Clare’s Place. Because of Pallet’s stockpile of 64-square-foot sleeping shelters, the site was established with the urgency required for this emergency.

This unfolding of events speaks to the utility and efficacy of interim shelter as an emergency solution for displaced populations—particularly vulnerable communities that require hands-on supportive services. The capability to provide essential aid with urgency also points to the advantage of stockpiling this model of shelter. When residents living at the Clare’s Place site are able to move back into their apartments, the shelters will be stored as a supply for future emergencies in Everett.

To learn more about the instrumental role interim shelter can play in emergency situations, download our Post-Disaster Housing Continuum Infographic.

Through her success spearheading Everett’s Faith Family Village, Roxana is living proof that passion and perseverance can create lasting, positive change for the community. 

Most people would assume bringing a shelter village to life couldn’t be accomplished by a single person. Completing an undertaking of this scale is typically the culmination of a team of stakeholders overcoming various obstacles: identifying funding sources; finding an appropriate site; setting up necessary infrastructure like water and electricity; and rallying the community for support. Roxana Boroujerdi is unlike most people. 

Located on the grounds of Everett’s Faith Lutheran Church, Faith Family Village comprises eight Pallet sleeping shelters and two hygiene units that will serve local families experiencing homelessness. The village will also offer supportive services that aim to create paths to employment, education, and permanent housing—alongside facilities and activities that create a safe and fun environment for children living onsite. 

And even with her fair share of personal challenges, none of it would have come to fruition without Roxana. 

“I am 70, I have MS, and I was in a car accident and lost my knee,” she explains. “I have a lot of things that people might consider strikes against me. But with God, all things are possible.” 

The idea for Faith Family Village was born in the throes of the pandemic while Roxana was running the church food bank. When people were no longer able to safely come inside and choose what they needed off the shelf, Faith Lutheran was forced to explore alternative options. The USDA was beginning to form partnerships with organizations to donate food to those in need, and someone from the Everett chapter of Volunteers of America (VOA) pointed them in Roxana’s direction. 

“VOA told the USDA: ‘They should contact the crazy lady down at Faith Food Bank, she’d probably do it,’ she recalls. “So I told them to bring the big rig and we’ll work it out somehow. Little did I know that after a month, we had about 250 cars that came to pick up food—the line stretched [over half a mile] all the way to Value Village.” 

After receiving help from a team of volunteers to distribute to the crowds, Roxana was able to connect with people one-on-one and ask why they came to the food bank. The amount of people that told her they were homeless or couldn’t afford to pay for their rent or food, including families living out of their cars, didn’t sit right with her. So she started researching. 

Roxana discovered Pallet online and saw operational villages in nearby communities. She didn’t hesitate to contact the mayor of Burlington to see the Skagit First Step Center. 

Mayor Sexton offered Roxana a tour, breakfast in the village’s community room (“and they gave me lunch because I stayed too long”), and even extended an invitation to stay overnight and experience sleeping in a shelter.  

Learning about the structure and case management embedded in the village model prompted Roxana to take the idea of starting a new Pallet village at Faith Lutheran to fellow members of the congregation. While first met with opposition, she convinced the church council by taking them to a neighboring site in Edmonds and learning about the realities of hosting a shelter village community. The following council vote granted Roxana approval for building the village. 

Then came the roadblocks.  

Even with no experience navigating complex issues like land use laws and city zoning codes, Roxana tirelessly pushed through every obstacle in her path. First, she played an instrumental role in changing Everett city code to allow children to stay in Pallet shelters. Then she had to coordinate a series of tests to build on the church property—a survey for Indigenous artifacts, studies for noise and water runoff, and a slew of others. She had to obtain funding, which she procured through sources like Washington state senator project grants, sizeable donations from the Evangelical Lutheran Church in America (ELCA), human needs grants from the city of Everett, and donations from various community and congregation members. Local businesses like Rodland Toyota, who were already active supporters of the Faith Food Bank, also stepped up to donate supplies and interior furnishings for the shelters. 

At first, Roxana was worried about pursuing funding streams. But she soon realized it was just another duty she could carry out herself to bring the village closer to groundbreaking. 

“It’s a lot,” she says. “When I started, it was a lot of weight. But now that I feel like I have a community of donors that are also invested, that helps a whole lot. And now I’m not so shy in asking people: ‘Can you give me this or that?’” 

One of the most significant obstacles Roxana encountered was raising community support. Many neighbors of Faith Lutheran expressed strong feelings against building a village on the church grounds, citing concerns of attracting criminal activity or encouraging an unsanctioned encampment nearby. One homeowner with property bordering the church attended a community meeting, adamant that the site would never be welcomed. Roxana wasn’t fazed. 

“I gave my talk about how many kids are homeless,” she recounts. “And what happens to those kids’ futures, like not graduating or joining a gang or becoming the next generation of homeless people.” 

The very next day, the neighbor called Roxana and offered $2,000 toward the village. Through his involvement in the village’s progress, he later donated all the materials for an upgraded perimeter fence surrounding the playground. 

“I think God touched his heart and said, ‘No, it’s not right that these kids have to sleep outside,’” she says. 

Faith Family Village will be assisted in operational duties by Interfaith Family Shelter, another site serving families experiencing homelessness in Snohomish County. Roxana says the village will offer services focusing on development for both parents and children: obtaining proper identification; enrollment in financial and rental certification programs; applications for housing vouchers; opportunities to volunteer at the food bank as a reference for future employment; after school tutoring; meals and chore sharing; and even family fun nights to foster a sense of community. They’ll also have interactive learning opportunities like cultivating a fruit and vegetable garden with the direction of local Master Gardeners.  

In the face of so many challenges, Roxana’s sunny outlook and passion eclipses any notion of giving up in the face of adversity. And she has a message for anyone else who wants to provide a glimpse of hope for their unsheltered neighbors, even if it seems unattainable: 

“I would say you should go for your dreams and help all the people that you can,” she says. “Because doing all that brings more joy to you than you can ever imagine. You can do it. You should try. And the thing I’m looking forward to now is spreading family villages everywhere.” 

Living in the Rapid Shelter Columbia village, Jeffrey says he finds peace in the village’s safety, and the work program he’s involved in has made him more independent to embark on a new journey. 

Before moving into Columbia’s shelter village, Jeffrey Hoover spent much of the past two years trying to find a safe place to rest, moving between a temporary congregate shelter and sleeping outside.  

During a period staying behind the library, he learned from another unhoused neighbor about the village being built nearby. He connected with a social worker in the library and made it a priority to move in as soon as he could. 

“I went the very next day, because he told me on a Sunday,” he says. “Monday morning, I was there, sharp.” 

He says sleeping outside had a feeling of freedom, where he could see the stars and breathe the air. But he constantly felt worried about his safety—either being harmed by the elements or arrested for simply living his life in public. Staying in the village has made him feel more secure. 

“I really love being here,” he says. “Because number one, it’s safe. Number two, when I was outside sleeping, I was always worrying about, ‘I gotta use the bathroom, where can I go?’” 

With the help of his case worker, Jeffrey was hired to help run the village itself with custodial and watch duties. He feels like it’s helping him find structure and represents a link to finding permanent housing. 

“It has made me sharper,” he says. “It has made me more dependable, independent. And because of the kind of person that I am, I know that this job one day will fade out because I'm looking for something even better and bigger. And I’ll find a place one day soon that I can call home.” 

In the wake of natural disaster, an inclusive range of shelter and housing models is critical to meet the immediate needs of every displaced individual.

Following destructive events like hurricanes, flooding, and wildfires, large populations are suddenly displaced from their homes and forced to find refuge wherever it is available. People are often directed to arenas, schools, community centers, or other public buildings to find a safe place to stay—at least for the night.

What comes after this stage is filled with uncertainty. To fully understand the landscape of shelter and housing options in the wake of natural disaster, it’s important to consider that each community has diverse needs. Examining the scope of housing models and offering equitable aid to displaced populations lays the groundwork for sustainable recovery.

Read on to learn the language and timeline of the Post-Disaster Housing Continuum.

1. Post-Disaster Housing Continuum

The stages of shelter and housing presented on a timeline starting immediately following a destructive event. From emergency shelter models to the prospect of rebuilding permanent housing, the path of the continuum follows a displaced person’s housing journey after an emergency.

Each stage offers specific benefits and are either based on existing infrastructure or constructed for the specific purpose of sheltering disaster survivors.

2. Emergency Preparedness

Before a disaster occurs, communities can build resilience through comprehensive preparedness planning. This includes drafting plans for staffing emergency response teams, arranging amenities such as food provision and hygiene facilities, and stockpiling rapidly deployable emergency shelter options that can be used to accommodate both responders and displaced communities.

This stage is fundamental to create true resilience, equipping cities to recover more quickly and effectively in the wake of disaster.

3. Emergency Congregate Shelter

Perhaps the most familiar of post-disaster shelter models, this stage is occupied in the days (or even hours) following an event or evacuation order. Stadiums, gymnasiums, and other large public buildings are used to rapidly shelter large groups of displaced people under one roof.

While effective at providing a space for large populations, this stage tends to present high barriers even when outside conditions are unsafe. People with pets and those with specific prior offenses are not permitted to stay in congregate settings, and people with trauma from violence and sexual assault do not feel secure in large, open settings with others.

4. Interim (Recovery) Shelter

Individual interim shelters can be deployed and assembled rapidly, and communities can be tailored to the needs of specific groups (people with disabilities or medical needs, first responders, relief workers, etc.). This model is best suited for the weeks and months following a natural disaster when permanent housing is rebuilt.

Although a crucial part of the continuum due to its versatility and ability to centralize supportive services, this stage is often overlooked and underutilized in post-disaster scenarios.

5. Temporary Housing

Forms of this stage of the continuum can range from hotels to RVs and are intended to serve displaced populations in varied timelines: depending on the extent of the rebuild period and the economic status of the person affected, temporary housing could be occupied in the weeks or even months following a disaster.

While more viable than congregate shelter for most people, this model has the potential to turn into long-term housing that isn’t dignified. When existing infrastructure like hotels are converted to temporary housing, these spaces are costly and cannot be used for visitors or tourists, which can adversely affect the recovery of local economies.

6. Long-Term Recovery Shelter

This model leverages temporary, rapidly implementable structures built on private property to serve displaced individuals, families, or workforces rebuilding permanent housing.

Allowing people to stay on their own properties while rebuilding their homes is often the most ideal solution to keep residents within their communities and looking toward the future. Units that can be quickly built and later disassembled as needed is an effective way to foster a path to long-term recovery.

7. Permanent Housing

Providing attainable, stable permanent housing for every person is of course the ultimate goal following destructive events. However, this stage cannot be reached immediately, and even when permanent housing is rebuilt, opportunities are often stratified based on socioeconomic standing. There is no linear path for every individual to reach long-term stability.

The need for urgent and dignified shelter and housing models following natural disasters highlights the necessity of every stage of the continuum preceding permanent housing. A range of equitable options is crucial for long-term recovery—and resilient communities can only be built when these basic needs are met for every person.

To learn more about how to serve the diverse needs of disaster survivors, download our Post-Disaster Housing Continuum Infographic.

Michael’s time in Columbia’s Pallet village has given him the chance to focus on himself, his goals of becoming a business owner, and starting his new journey. 

Michael served in the Army for 18 years and returned home to Columbia when a house fire claimed the lives of his mother, father, aunt, uncle, and two children. After this devastating loss, he had nowhere to call home. Insurance didn’t cover the tragedy he had sustained. 

He temporarily bounced between different local homeless shelters, struggling with depression and turning to alcohol and substances. It was at one of the shelters where a fellow guest told him about the Pallet village being built nearby. 

Michael says moving into the village has given him stability to rebuild his life. 

“I’m finding myself,” he says. “I made some slips and falls, but I’m eager to get right back up. I'm mainly right now focused on how I can get back to where I need to be in life. Not where I was, but where I need to be.” 

Working with his case manager, Michael is making steps to securing documents that were lost like an ID, birth certificate, and social security card to get approved for permanent housing. When he moves out of the village, he hopes to own and operate an auto shop—he already has experience in the field and an automotive service excellence (ASE) certificate. 

After experiencing trauma, Michael still needs time to recover and stabilize. But he says living in the Pallet village and having his own shelter has given him peace of mind: he’s attending counseling for his depression and starting to see the potential for positive change ahead. 

“You know, like I was telling a lot of people, life is like a noun,” he says. “You have to change people, faces, and things in order to get a better outlook on your life. And for my aspect of looking out, I want to see a brighter future for myself.” 

He has hope that a new life is waiting for him once he transitions out of the village. 

“In five years, I want to own my own home and have my own business,” Michael says. “With a new family. I see that promise.” 

Learn more about the Rapid Shelter Columbia village by reading our case study. 

Understanding the link between equitable housing and public safety plays a key role in building safer, healthier, and more successful communities.

Housing is at the crux of many systems that compose a functional society, from healthcare to infrastructure. But even with decades of research proving the innate connection between stable, equitable housing options and public safety, conversations on the subject often overlook this significant relationship. On the contrary, many people believe the myth that some models of shelter and housing actually increase crime in surrounding areas.

Evidence shows these claims are false. When an inclusive range of shelter and housing options are offered to every community member, an abundance of positive effects can be observed: crimes committed by unsheltered populations out of desperation are significantly decreased; the cycle of incarceration and homelessness can be broken; and public costs are drastically reduced.

Recognizing the inherent link between housing and public safety and investing in a range of options that fit everyone’s needs has the power to make our communities safer, stronger, and more sustainable.

The Housing Inequity-Crime Connection

It is widely understood that crime does not exist in a vacuum: a number of environmental, social, and economic factors all contribute to the root causes of why people commit crimes. The fact that crime is more prevalent in economically disadvantaged neighborhoods and areas with higher rates of unsheltered homelessness illustrates how a lack of access to stable housing is at the core of the issue.

Higher crime rates have been associated with neighborhoods that experience poverty, residential segregation, and a lack of essential resources like good jobs, schools, and healthcare facilities. These disparities can be linked back to practices like redlining, which represent historical institutional oppression and racism that siloed equitable housing and services to more advantaged areas. When people living in these areas are denied access to attainable housing and resources, they are incentivized to commit crimes as a means of survival.

Poor land use practices, foreclosures, and vacancies also affect crime in these neighborhoods. One study found that in Pittsburgh, crime increased 19% within 250 feet of a foreclosed home once it became vacant, and continued to rise as it sat unoccupied. Examples like this could be avoided in the future by using similar lots for development of supportive housing or subsidized market rate housing.

It’s also crucial to consider that in cases of violent crimes, vulnerable populations are much more likely to be victims than suspects. Homeless people are targeted in hate crimes at double the rate of crimes based on religion, race, or disabilities. Unsheltered women specifically disproportionately experience violent assault like rape, causing lasting trauma and suffering that creates a new set of challenges in living in communal settings like congregate shelter.

Therefore, when people have stable places to live, they are less likely to commit or fall victim to crime, creating safer communities in the process.

Breaking the Cycle of Incarceration

The reality of laws criminalizing homelessness—or attaching serious charges to minor, nonviolent offenses like loitering, panhandling, and littering—is further proof that people are expected to have secure housing and not live their life in public. This is a serious challenge, considering a nationwide shortage of 7.3 million affordable rental units.

Statistics on the disparity of homeless individuals being arrested for low-level offenses is alarming. Although homeless communities represent less than 2% of the population in cities like Portland, Sacramento, and Los Angeles, they accounted for 50%, 42%, and 24% of total arrests from 2017-2020, respectively.

And once a person enters the prison system, regardless of their offense, it makes them significantly more vulnerable to living unsheltered: formerly incarcerated people are 10 times more likely to experience homelessness than the general public. This is especially concerning when one considers the fact that one in every three Americans has a criminal record.

Upon release from the system, formerly incarcerated people face numerous challenges in securing appropriate housing. The inability to make rent, stigmatization from landlords, and barring those with drug offenses from public housing are just a few common obstacles. By lowering these barriers, along with focusing on new inclusive housing and subsidized market rate developments, the prison-homelessness cycle can be effectively broken and improve public safety in the process.

Investing in Housing as Public Safety

The overall costs of policing, corrections, courts, and other reactive measures associated with public safety far outweigh national investment in housing and community development.

While the nearly $260 billion annual budget of the Department of Housing and Urban Development (HUD) shows a concerted effort to fund more affordable housing and assistance programs, it pales in comparison to the price of operating the criminal legal system. When accounting for indirect economic effects of crime (property destruction and vandalism, utilization of healthcare and emergency services, forgone wages, etc.), the broader societal cost of the criminal legal system is estimated to equal $1.2 trillion.

Creating Safer, More Resilient Communities

There is undeniable proof that providing equitable, attainable housing is a guaranteed pathway to improving public safety. By incorporating this understanding into the development of new shelter and housing programs and acknowledging that the two concepts are inextricable from each other, we can make progress to end unsheltered homelessness and build safer, more successful communities as a result.

To learn more about the impacts of housing on public safety outcomes, download our Housing as Public Safety White Paper.

Even while cities face challenges in opening new shelter villages, there are various methods to overcome them and aid vulnerable populations experiencing homelessness. 

Many cities that aim to address their unsheltered homelessness crises see the benefits of interim shelter villages but face barriers in opening new sites. After encountering a wide variety of obstacles in our work with cities across the country, we can share our successes navigating these difficulties as a blueprint for any municipality aiming to provide equitable shelter for their vulnerable communities. 

Whether it’s community opposition, trouble accessing funding, finding proper potential sites, or issues concerning infrastructure and zoning ordinances, our Community Development team is well-versed in finding tailored solutions for each city’s unique challenges.  

We have found successful techniques to overcome many different barriers, but the following three arise the most frequently. Read on to learn how a diverse set of cities have succeeded in opening their own Pallet village despite adverse conditions. 

Barrier 1: Accessing and Obtaining Funding 

One of the first concerns that arises when considering building a Pallet shelter village is a simple question: how will we fund it? 

Navigating funding options presents its own set of challenges, but we have seen villages built across the country utilizing a spectrum of different sources, from federal assistance programs to private donations. Some examples include: 

  1. Federal Level Funding Sources 
  1. Local Municipality and State Government Funding 
  1. Grants and Contributions from Private Sources 

While all of these are viable funding sources, we have also seen cities successfully combine funding from each level, and in the process, aid their unsheltered populations with appropriate urgency. 

Barrier 2: Zoning and Land Use Challenges 

Finding suitable and affordable land to build an interim shelter village can be a daunting task without assistance. But by working with local government boards, involving the community, and approaching land use challenges creatively, we have helped bring many Pallet shelter villages to life. 

The following illustrate a few examples of how cities have overcome this specific barrier: 

  1. Working with Legislature 

One city sidestepped legal barriers by passing a city council vote to exempt a proposed site from specific building and zoning codes—while ensuring safety by working with the fire marshal during site development. 

  1. Collaboration and Community Education 

We witnessed a success story that involved creating an open forum composed of shelter organizations, community groups, landowners, and neighbors. By holding an open dialogue between all stakeholders in public meetings and coming to a solution that worked for everyone, the city was able to integrate a Pallet village into an existing residential neighborhood. 

  1. Identifying Emergency Laws 

Being aware of emergency land use laws has helped shelter communities develop over a significantly quicker timeline: by classifying unsheltered homelessness as the crisis that it is, we have seen cities provide essential shelter and supportive services with urgency. 

  1. Creative Land Use 

Creatively recategorizing property types has been another avenue of overcoming this particular barrier. One city even implemented a creative land classification to bring shelter and warmth to their unsheltered community right before the harsh cold of winter arrived. 

While these solutions to these problems may not be self-evident, our Community Development team is adept and experienced in surmounting land use and zoning hurdles. 

Barrier 3: Gaining Community Support 

Community opposition often stands in the way of successfully building new shelter villages. We have found that by establishing an open line of communication between local governments and the public and providing education about the benefits of interim shelter, staunch opposition can often be transformed into outspoken support. 

Some methods that have produced positive outcomes by engaging the community include: 

  1. Alleviate concerns through education and disproving myths. 

Common concerns surrounding new shelter villages are often based on the fear that these developments will increase crime and decrease neighboring property values. Providing facts to prove the opposite is true—such as data showing crime rates decreasing in areas surrounding new sites—can often spur a collective change of opinion. 

  1. Host a village open house. 

Demonstrating the inherent dignity and safety of Pallet villages has proven to be a boon to gaining community support: we have seen multiple cities host open houses where city leaders and heads of local organizations will stay in a shelter overnight to exhibit its potential in helping vulnerable people reintegrate and transition to permanent housing. 

  1. Include the community in the decision-making process. 

Ideas like creating a website to keep the public updated on crucial information and resources regarding a potential village or hosting community meetings that allow neighbors to voice their opinion has helped support efforts to develop new sites in various locations. 

Interim shelter plays a crucial role in providing people with a stepping stone toward permanent housing, and examples like Pallet villages with onsite supportive services meet diverse needs of different displaced populations. And even while the model is proven to be an important part of resilient communities, city leaders are often impeded in the process. 

Learn more about how Pallet’s Community Development team can help you maneuver barriers regarding funding, zoning and land use, and community opposition by reading our case studies. 

Thorough and rigorous testing means our shelters can perform in varying extreme weather conditions—whether it’s rain, snow, wind or heat, we know that residents of Pallet villages across the country are safe.

With thousands of Pallet shelters across the country, we’re constantly gathering feedback on their design from customers. This information is crucial for our in-house engineering team. It allows them to understand what our shelters must withstand in the real world.  

With that knowledge, they can design Pallet shelters to meet various demands, and rigorously test them onsite.  

And yet, we don’t stop there. We also third-party certify our shelters to truly validate their designs.  

All this is critical because our shelters often go into storm-prone and extreme weather zones. They must reliably protect the residents who live in them, all while remaining cost-effective. 

Our new S2 shelters illustrate our deep commitment to R&D. Building on our legacy of intentional, quality engineering, they advance our mission to offer safe, dignified housing for displaced and vulnerable populations.  

Pallet S2: The next evolution 

The S2 line is the next chapter in Pallet shelters, shaped and guided by those with lived experience. Designed to be stronger, easier to assemble, and even more comfortable, our S2 products reflect feedback from residents of Pallet villages, service providers who operate the villages, and our own lived experience workforce. 

This crucial input—gathered from all across the country—helped our engineers redesign interior features and simplify the structure, which in turn reduced costs.  

Yet, their biggest focus was fortifying the S2s against intense weather. In doing so, they made the S2 shelter a reliable and universal solution for safe and comfortable living—virtually anywhere.  

Engineered for the Real World 

Whether it’s tornado-force winds, intense snow storms or severe heat, Pallet shelters must be engineered to handle it all. Pallet villages exist in places that experience severe weather events and our shelters must provide protection in these challenging environments.  

“In south Florida, you have 140 mile-an-hour winds. In Maine, we have to withstand 40 lb. of snow per square foot,” says Pallet Engineer Trevor Russell. “We have villages in the deserts of California and the mountain towns of Denver.”  

Water is a tough culprit for any structure. To shield against it, the engineers designed the S2 wall panels without rivets, and improved the subframe’s flashing and tension rods, eliminating even the smallest gaps where water might find its way in.  

To maintain the S2’s ability to bear maximum snow loads while simplifying the design of its roof, our engineers updated from a two-piece design to a mono-pitch roof. 

The new roof and subframe work together to create a unique tensioning and compression system. This increases the wind speeds the shelters can endure. The patent-pending design allows them to transfer sheer force through their sidewalls, providing incredible strength so they hold up in tornado-like wind.  

“Our goal was to create shelters that work in the entirety of the U.S. and Canada,” Trevor says. Pallet shelters meet structural codes in nearly every state. 

Rigorously tested onsite 

Once Trevor and his team had created a prototype of the  S2, they devised onsite tests to challenge it.   

To test its waterproofness, they blasted it with a giant hose—inflicting an intense amount of direct water pressure all across the unit.  

To simulate snow loading, they heaved sandbags onto its roof and measured the deflection of the panel.  

And when it came to testing whether the shelter held together in the fiercest of winds, the team attached a winch and pulley system to the wall and plates to the shelter and pulled till they reached nearly 6000 lbs–nearly taking out a Pallet warehouse shop wall in the process  

“The idea was to put sheer force along the walls and then see what fails,” Trevor says. “We started getting worried that the wall of the shop was going to fail.”  

The S2 held up, withstanding the force of 155 mile-per-hour winds.  

Third-party certified 

Through this testing phase, the Pallet engineering team partners with a third-party structural engineering firm. These outside engineers are onsite to validate the tests and witness first-hand how the structures perform. 

“We work with the firm to make sure our test design meets all the specs. Then, they review our testing data and make sure we pass whatever specifications we need to,” Trevor says.  

Once a shelter design passes all tests, the engineering firm awards it a PE stamp of approval, which is an officially recognized certification of performance.   

Inspired designs 

Trevor was the mastermind behind the S2’s new wall panel designs and many other key features that make it our most weatherproof, comfortable yet rapidly deployable shelter to date.  

“The best part is when we get to jump into new R&D projects and start throwing ideas out in that early phase,” he says. “We’re doing things that haven’t been done. So it’s a big, exciting challenge.” 

The S2 line remediates feedback we heard from residents, service providers, city officials, and folks on the Pallet team who have experienced homelessness themselves. 

“Working with our fair chance employees, it’s fun to learn from them,” Trevor says. “They’ve taught me new life perspectives. We’re all not all given the same opportunities in life and it’s important to give people chances.” 

With his dedication and the rest of our passionate in-house engineering and manufacturing teams, plus the invaluable perspectives of Pallet users, we’ll continue delivering safe, comfortable shelter that give people a fair chance.

Learn more about the safety features and capabilities of our new S2 shelter line.  

After living for years unsheltered in a local park, Dawn is taking steps toward more permanent housing with the support of the City Net team at Chula Vista’s Pallet village. 

For several years, Dawn and her partner had to be resourceful for basic necessities like bathing and keeping personal possessions safe. They lived in a tent in a local park, using a hose hooked up to the sink of a public restroom to take showers. 

Even while working, she fought to keep her belongings secure. 

“I’ve actually had people steal my personal property from my job,” she says. “There are people out there you think you can trust, and then there are people that you would no way want to trust.” 

Dawn describes her partner Miguel as being her safety net for a long time. They moved from Kansas out to California, where she grew up, and stuck together for many years. 

“I just went wherever he went,” Dawn recalls. “I felt safe and comfortable with him. And I do have a love for him, but the love in the beginning was a lot stronger.” 

Dawn explains that Miguel lives with bipolar disorder and ADHD, and his struggles managing these conditions put a strain on their relationship. After being offered shelters in Chula Vista’s new Pallet site by workers from San Diego’s Alpha Project Outreach Team, their bond began to falter, and Miguel moved out of the village.  

Now Dawn is looking to the future, working with her onsite case manager to overcome barriers to secure permanent housing. She faces a number of challenges that were too much to tackle alone while working and keeping herself safe: medical debts from over a decade ago that have gone to collections; not having an option to obtain private health insurance through her job but earning just too much to qualify for Medicaid; replacing her lost social security card; and rebuilding her credit score to qualify for an affordable rental. 

“A lot of the rental properties want a score of 650 or above, and my credit’s not that great,” she says. “The accounts that are out there causing my score to be so low are 12-year-old hospital bills. And then they say, ‘If you don’t have this, we can’t qualify you.’ It’s just aggravating.” 

The team at City Net have already helped Dawn to check some of these items off her list. They provided transportation to the social security office to replace her lost card, are working to pay off old bills to improve her credit, and have obtained a housing voucher that would allow her to find her own place. 

“I’ve been going online and everything looking for a place as well,” she says. “And the other day, we went out driving around trying to see if we could find places.” 

Surmounting challenges like these is made extremely difficult without a safe and comfortable place to stay. Dawn is one of the first residents at the Chula Vista Bridge Shelter, and after just a few months of being offered an ecosystem of support, she’s already heading in the right direction. 

To find out how the city of Chula Vista came together to build the Bridge Shelter and aid their unhoused neighbors, download our case study. 

After building a life for himself, Dave lost everything to addiction. Now, he wants to remind anyone struggling that there’s always hope to break the cycle – and he’s grateful for every day. 

Early on, Dave had already made his own way in life. He started his manufacturing career with Boeing at age 20, got married, had three children, and bought a home for his family. After achieving all this and growing up in a large family in Everett with good relationships with his parents and siblings, it might come as a surprise to hear what was going through his mind at the hospital on May 12th, 2019. 

“I was 100% resigned I was gonna die in my addiction,” he recalls. “But then that moment of clarity, that spiritual awakening, that epiphany, whatever you want to call it, hit me in there. I’m like, ‘this is not gonna be my legacy that I died with a f***ing needle in my arm sitting in the hospital. I’m gonna fight this,’ you know? And I did. And I appreciate every single day.” 

After 20 years manufacturing commercial jet body structures, providing for his family, and caring for his wife who lived with lupus, Dave had surgery when he suffered a broken ankle and torn ligaments in 2004. He was prescribed Percocet and oxycontin for the pain. 

It didn’t take long for a serious dependency to take hold. “I am ‘that guy’ that took too many pain pills,” Dave says. “I was eating them like crazy and I got the opiate bug. I battled that pill addiction for quite a while.” 

Five years later he entered a detox program for the first time. Once off his suboxone treatment, Dave quickly began using oxycontin again by 2010. Shortly following this his struggle with addiction was compounded by personal tragedy, and the life he knew began to unravel. 

Dave’s brother Michael passed away suddenly that year. Two months later, his best friend of 28 years committed suicide. His opiate use increased, and his marriage was under considerable strain. 

“I went off the rails,” he says. “I slipped into drug addiction so bad. Things just started to absolutely fall apart.” 

Dave remembers the day he was fired from Boeing – July 10th, 2011. He was already having trouble keeping up with his mortgage payments before losing his job and was separated from his wife. He lost the house shortly thereafter. After moving into a condo in nearby Lake Stevens for a short stint, he was evicted due to spending his rent money on heroin and meth. 

“It’s crazy how much time goes by and how quickly things decline,” Dave says. “And I mean, I’m talking super quick: by the fall of 2013, I was homeless.” 

Sustaining his heroin and meth use became Dave’s only responsibility. His first felony charge came in 2014, which led to a number of others. Running from DOC warrants, shirking court-ordered treatment programs, and multiple prison sentences are all part of Dave’s prolonged involvement in the criminal legal system. Experiencing these periods of forced sobriety and the desire to quit weren’t enough to put an end to his addiction.  

He tells a story of being in custody and thinking he had broken through mentally: “I think about it now, how powerful drug addiction really is. I mean, in 90 days, I was president of my group, I was so involved in everything there. I thought, ‘Man, I got this.’ I was using drugs a week and a half after I left there. That quick. It’s just brutal.” 

During this time, Dave had resigned to a life on the streets. He never leaned on his family, too ashamed to ask for help. He had convinced himself that this was what he deserved. 

“[I thought] This is where I belong,” he says. “I belong out here suffering. I hated myself so much for the person I had become, leaving my kids, my family.” 

The turning point came when Dave became extremely sick with symptoms stemming from his substance use. He was in so much back pain he could barely walk. His girlfriend at the time insisted that he admit himself to the ER, threatening to involve his dad if he refused. 

Screaming out in pain going through an MRI, Dave was told he was experiencing sepsis from MRSA (a type of staph bacteria that has become immune to antibiotics) and two internal abscesses on his spinal cord. Dave spent six and a half weeks in the hospital detoxing and recovering. 

The day he admitted himself to the hospital was the last day Dave used drugs. From that point on, he’s spent all his time rebuilding his life: serving time for the remainder of his felony offenses; re-entering the workforce; reconnecting with his family, namely his daughter and son; and focusing on his recovery program. 

Dave started working at Pallet in January 2022, and describes it as a perfect environment being around coworkers who are on a similar path.  

“I love this place, the whole culture here is just amazing,” he says. “It’s been awesome for my recovery. It’s just a great place to work, and everybody here is so supportive.” 

Dave shares his story openly and earnestly, with what many would consider brutal honesty. Everyone at Pallet knows him for these qualities. His work ethic and attitude led him to a position as Pallet’s customer service representative after working on the manufacturing floor, giving him the responsibilities of coordinating with village service providers, fielding inquiries from people experiencing homelessness, and gracing the office with the sound of his booming laugh. 

“To be standing here today, I’ve got a story to share, and I’m just trying to help people,” he says. “It’s like I’ve said before: I went through a lot of s***, but I really honestly believe that I’m right where I’m supposed to be.” 

Homelessness is not just about permanent housing. While affordable housing is certainly part of the answer to the equation, the streets cannot act as a waiting room for those who are unsheltered. Housing alone will not solve our nationwide homelessness crisis. And the federal government agrees. 

At the end of last year, the Biden-Harris Administration announced ALL IN: The Federal Strategic Plan to Prevent and End Homelessness, which outlines ways to reduce homelessness by 25 percent by 2025.  One of the focus areas in the plan is helping response systems meet the needs of people who are unhoused and unsheltered. The plan will, “increase the availability of and access to low-barrier, and culturally appropriate shelter, especially non-congregate shelter.” 

The plan also states: “Emergency shelter—both congregate and non-congregate—serves a temporary and life-saving role for people in crisis and should be implemented with as few barriers as possible. The key components to effective emergency shelter include culturally appropriate, gender-affirming, and specific, low-barrier access and housing-focused services aimed at rapid exits back to permanent housing.” 

An ecosystem of support 

We believe housing is a human right but breaking the cycle of homelessness means caring for the person’s individual needs. An ecosystem of support is needed alongside permanent housing to transition people from the streets into safe spaces. That can mean providing access to healthcare, mental health support, counseling, transitional employment, food, and much more.  

If we don’t address the issues that drive chronic homelessness such as a lack of access to social services and the cost and speed of building long-term affordable housing, the cycle will continue. It’s among the reasons why policymakers at the federal, state, and local levels are developing opportunities for emergency and transitional housing. 

Research shows having a safe space improves well-being and health and overall life expectancy, boosts pathways to education and personal development and influences future employment opportunities. The benefits of ending homelessness improve the quality of life for individuals and families in addition to strengthening our cities and towns. You can learn more in our white paper, Responding to Your Local Homelessness Emergency

Transitional housing makes a difference 

Pallet has built thousands of safe, secure, and dignified transitional shelter units for people experiencing homelessness across the U.S. with our lived experience workforce. We identify realistic and data-backed approaches to make a meaningful difference. While long-term solutions are put in place, we play a critical role in bridging the gap with immediate transitional housing and connection to wrap-around social services—a proven model for success.  

When temporary shelter sites are operated with adequate support services, we see people take advantage of those services and get the help they need and eventually transition to permanent supportive housing when it becomes available. A recent study that measured the effectiveness of shelter villages for people experiencing homelessness in Oregon found that 69 percent of villagers were satisfied or very satisfied with their village. 

Most importantly, we need to make decisions informed by those with lived experience. This quote from ALL IN: The Federal Strategic Plan to Prevent and End Homelessness from a Portland, Maine area resident who experienced homelessness sums it up best:  

“We can never ever go back to sheltering people as we once did. Too much has changed since this pandemic began. Congregate housing and large shelters didn’t work that well in the first place, did not support the dignity of the homeless as people. The pandemic has shown us clearly that other ways of securing housing—such as hotels, small transitional units, and private low-income housing units—are essential, and more creative thinking needs to be encouraged if we are going to eliminate massive homelessness.”  

Read Why housing is a human right

“Coming [to Pallet] was the next right step for me. I’ve never had benefits. I’ve never been eligible for a 401K. It makes me proud of myself.”

The first thing Sarah noticed when she came to Pallet was how happy everyone looked. “I was waiting to interview, and I noticed everyone that was coming in seemed to be happy,” she recalls.  “They had a smile. They made eye contact and said hello. I was like: $#%@ people are really happy to be here!” 

After her interview, she was told she got the job and Sarah started as a manufacturing specialist in September ’22. It was the next step on her path to focusing on herself and her recovery.  

Growing up in the Everett, Washington area, Sarah’s childhood was tumultuous. “I didn’t feel safe as a child,” she says. “You pick just about anything, name it, and it happened to me as a child.” She experienced sexual abuse, homelessness and witnessed her parents’ domestic violence growing up.  

Sarah was also in the foster system for a while before her grandmother took her in. “Things didn’t work out there,” she explains. “I was just lashing out.” She’d skip school and was eventually expelled. She went to live with the parents of her then boyfriend. The two would later marry. 

This would be the first of two long-term relationships for Sarah. “I used to be really afraid of being alone and not being in a relationship,” she says. “I had two very long-term relationships—10 years each with my kids’ dads. I have now come to realize I don’t need a man to complete me.” 

When her first marriage ended, Sarah, who had dedicated a decade to her children and husband, didn’t know how to process the breakup. “I found myself feeling lost,” Sarah says. “I didn’t know how to process my feelings in a healthy way, so I ended up using drugs. I emulated the behavior I grew up watching my whole life.”  

Eventually her situation improved, which is when she met her second husband. She had two more girls, but her life became rocky again as she experienced major health issues after her fourth daughter was born. She was also dealing with the death of her brother and marital problems that eventually led to divorce. To deal with her losses, she coped in the only way she knew at the time. “I got lost in methamphetamine–numbing myself to make it go away,” she says. 

By 2019, Sarah had been in and out of the criminal legal system, lost her house and was homeless. Her life continued to be turbulent until she decided in late 2020 that she needed to get treatment, or she was “going to die.” She adds, “as a parent you’d do anything for your kids. You’d kill for your kids; you’d die for your kids. I had to decide to live for my kids.” 

Her first attempt to stay sober wasn’t successful. But then she decided to stay with a childhood friend and enrolled in an intensive outpatient program. She also contacted another friend who had gotten sober through the sheriff’s program. “I called him, and he gave me the numbers of some social workers,” Sarah says. “I called one and within five minutes, I had a sheriff pick me up. That’s the first time I’d been in the back of a sheriff’s car without handcuffs on.” 

Focused on her sobriety, Sarah got housing at a women’s house in North Everett where she has since become the live-in manager. (“I help by leading and being an example for the women in my house,” Sarah notes.)  She also started a part-time job at a cleaning business with a woman in her program. “I just needed something part time to have money,” she says. “My job at the time was working on my recovery, clearing my head and getting that first year under my belt because that’s the hardest.” 

Then her friend Jennifer, who worked at Pallet and was the women’s house live-in manager at the time, encouraged Sarah to apply for a full-time position. Being a Fair Chance Employer is essential to Pallet’s success and helps us empower people like Sarah who can process and problem-solve with compassion, sensitivity, and creativity.   

At first, Sarah wasn’t ready, but after a while she decided it was time. “Coming [to Pallet] was the next right step for me,” she says. “I’ve never had benefits. I’ve never been eligible for a 401K. It makes me proud of myself.” 

Sarah is learning how to deal with stress and not let her self-worth be wrapped up in those around her. “I just focus on what I can do today and not future trip,” she says. “I know I’m going to get there. I see the light at the end of the tunnel now.” 

Pallet is a certified Living Wage Employer

There is no one solution to end homelessness. Every municipality and every community have their own specific needs. While our Pallet villages coupled with wraparound supportive services are a successful model, we understand there are other strategies to address the homelessness crisis. Working closely with cities across the country, we realize communities want to find the right solutions and know our expertise and learnings from deploying over 100 shelter villages could help them drive change. So, we’ve launched PathForward™ homelessness advisory services.  

Pallet’s PathForward provides support for cities to create customized solutions with defined goals and resources like funding roadmaps, implementation plans, policy research, capacity building, partnerships, project management and more. Our service uses data-backed strategies anchored by people with lived experience. Cities can work with Pallet in a variety of ways including long-term partnerships, special projects, and one-off advice. 

As mission-driven problem solvers, we see homelessness as a human-rights crisis necessitating urgent and bold action. PathForward uses wholistic strategies that dig into the intersectional root cause of homelessness. We identify realistic and data-backed approaches to make a meaningful difference.  

“Solving homelessness involves an entire ecosystem of support requiring city officials, service providers and advocates to work together,” says Amy King, CEO, and founder of Pallet. “We’ve supported countless cities addressing homelessness and we are thrilled to formalize our experience and expertise through Pallet’s PathForward to help even more communities, not just with shelter but also with a wholistic, results-driven response.” 

One of the cities we’ve worked with is Huntington, W. Va. The city was experiencing a homelessness crisis that was heavily impacted by the opioid epidemic, and a low-quality, declining housing supply that left city officials with limited solutions. Partnering with city leaders, we identified one of their highest priorities was a non-emergency response for people experiencing homelessness, mental health crisis, or other issues requiring alternative responses and de-escalation. Through the National League of Cities’ Capstone Challenge, PathForward supported Huntington with the implementation of the Crisis Intervention Team (CIT). The program launches in March 2023.  

“The City of Huntington worked with Pallet through the National League of Cities’ Capstone Challenge to address our challenges with homelessness,” says Huntington Mayor Steve Williams. “I have always found public-private partnerships to be a key component of success for local governments, and our partnership with Pallet was no exception. Their expansive insight, experience, and willingness to do deep dives into this complex issue were a critical reason why we were able to develop and launch a Crisis Intervention Team to assist the most vulnerable individuals of our population.” 

PathForward is backed by data and expertise–we’ve deployed over 100 transitional shelter villages across the U.S. with our lived experience workforce. Pallet has been working with cities since 2016 to provide solutions that are dignified, cost efficient, and effective in ending homelessness. Our team of experts and people with lived experience work with cities to advance compassionate and innovative strategies that fit their needs and empower communities.   

Notes King, “Cities can no longer wait to activate strategies that drive real and lasting change.”  

 

Pallet shelter village in snowy conditions

Pallet villages are informed by those with lived experience. This shapes everything we do from our product design and program development to safety and dignity.  

The villages are created to be a transitional steppingstone from unsheltered homelessness to permanent housing. They provide the dignity and security of private units within a community setting. Residents have access to a resource net of on-site social services managed by a local service provider, appointed by the city or county leading the project.  

Pallet approaches safety in several ways. Our shelters are designed to meet or exceed industry building, fire, and safety guidelines, and are independently inspected by local authorities prior to residents moving in. We’ve also worked with village operators, residents, and our team members with lived experience to identify dignity standards we believe should be upheld at any Pallet shelter site. These standards include an on-site service provider to ensure residents have the ongoing support required for their safety and 24/7 security. 

Personal Safety and Dignity 

There are five standards informed by those with lived experience, that should be addressed at any Pallet shelter site supporting those experiencing homelessness or displacement. As well as hygiene facilities, meals, and access to transportation, they also comprise safety and supportive services.   

Security features can include infrastructure with exterior fencing, a locked and monitored point of entry, and adequate lighting. Safety considerations also include fire prevention, sufficient staff properly trained in trauma and/or conflict resolution, and unobstructed pathways. A zero-tolerance policy toward violence, abuse of power sexual harassment/assault, or discrimination of any kind is mandatory in our villages.  

One of the essential safety features of a Pallet shelter is the locking door. When residents are inside their cabin, they can relax and be sure their space can remain private. A locking door also means their personal belongings are safe. When someone is experiencing unsheltered homelessness, there’s always a risk they’ll be asked to move, and it’s challenging to hold onto one’s possessions.  

Pallet villages provide a central location to access community services that help a person end their unhoused status. This starts with case management, social workers and other professionals who can create client-centric plans for getting residents stable housing, health care, employment, and more.  

Weather Protection 

Pallet shelters are equipped to handle wind, snow, and varying climates across the country. Our engineering team has performed numerous tests to ensure we’ve produced a quality product where people are protected.  

Climate Control  
Keeping people comfortable begins with the exterior. The panels of Pallet shelters are white and opaque with a glossy finish. Reflecting sunlight is helpful in the summer. Air conditioning units also help keep the shelters cool. They require less electricity to maintain comfortable interior temperatures due to the reflective nature of the shelter’s exterior. We offer two options including a 6000 BTU AC for extremely hot climates. 

Proper insulation is vital in cold weather and high temperatures. The shelter exterior panels have a foam insulating core. We offer thicker wall and roof insulation, a 4500-watt heater, and insulation under the floor panel as part of a cold-weather package for frigid climates. It maintains a temperature of 70F when outside temperatures drop as low as -20F. 

Wind/Snow 

Tests for windy and snowy conditions show the shelters can withstand 115 mph wind and a 25 lb./sq. ft. snow load for our standard units. Depending on the location, we can also adjust to increase the snow load to 50 lb./sq. ft. and wind to 170 mph. An additional safety feature that comes with every shelter includes a proprietary staking system, which allows the unit to be secured to the ground. 

Fire Safety 

Any structure is susceptible to fire danger. Our team’s construction industry background and knowledge helped in the selection of materials that would be safe for people to reside in, strong enough to weather the elements, and easy to assemble so we can set up villages quickly.  

Pallet shelters are made up of a unique material mix specifically selected for safety, ease of use, and cost efficiency. The panels meet a Class C fire rating. This classification is a measurement of effectiveness against light fire exposure and is standard practice for all residential and commercial structures. Examples of other Class C building materials include hardboard siding panels, plywood, and Masonite. Brick, for example, falls under a Class A rating. There are five classification levels.  

The shelter’s fire rating meets International Building Code requirements as well as local standards in all the 15 states where we currently have villages. Pallet makes fire rating information available before a city moves forward with contracting to build a village. This gives cities time to independently verify that the structures meet local code requirements. After they are assembled, the shelters are also inspected to ensure they meet code and local fire regulations before residents move in.  

These measures, paired with the efforts of local authorities, ensure that cities and counties can build Pallet villages with confidence. 

“Pallet shelters are designed to prioritize safety, and this is a key reason we chose this shelter intervention,” said Oakland City Council President Nikki Fortunato Bas. “They meet code requirements by the State and City departments, including the Oakland Fire Department.” 

Further, fire safety isn’t solely about materials used. Another component includes measures that increase the likelihood of having enough time to safely escape a fire. If a three-bedroom home catches fire, building inspectors have set a standard to protect the resident. Those measures include fire alarms and ample windows and doors that can be used as an exit. Pallet’s shelters make the same considerations and can be even easier to exit in the event of an emergency given their relatively small size. There are also hinges on the outside of doors so if someone is incapacitated (not just in the unlikely event of a fire but also if they’re having a personal crisis) the door can be easily removed.  

In addition, all Pallet shelters are equipped with standard fire safety equipment. They include:  

“In designing our shelters, we borrowed fire safety best practices from our background in traditional permanent housing construction,” says Pallet Founder and CEO Amy King. “These practices, paired with independent inspection by local fire authorities, make Pallet a safe solution for cities.”   

The units are spaced several feet apart – dictated by local fire code – to minimize the damage if a fire occurs. Shelter spacing also provides more privacy between residents and their neighbors within the village. For additional safety, service provider staff should perform regular wellness check-ins on residents. These checks are an opportunity to make sure residents keep the egress door clear and that there are no other fire hazards within or between the cabins. 

Safety and dignity are always a top priority at Pallet. People experiencing homelessness are already in a vulnerable position. Our goal is to create a safe environment for them to thrive so they can transition to permanent housing.  

Much like food and clean drinking water, shelter is a basic human need required for people to live. Without it, we go into survival mode and function at the most fundamental level at best.  

Recently, there has been a push at both the federal and local levels to recognize housing as a human right. The Biden administration has done so as have governors like New York’s Kathy Hochul. 

That means, if people have a right to life, then they should have the right to what is required to live life. The United Nations defines it as “the right to live somewhere in security, peace and dignity.” It goes on to declare these rights include “security of tenure, adequate conditions, protection against forced evictions and access to affordable housing,” according to the UN’s International Covenant on Economic, Social and Cultural Rights. 

Housing as a human right is not a new concept. During his 1944 State of the Union address, President Franklin Roosevelt said, “the right of every family to a decent home” was an economic truth that was “self-evident,” linking the right to housing to the Declaration of Independence. Safe and affordable housing was also recognized as a human right in the 1948 Universal Declaration of Human Rights by the UN General Assembly. It has been reiterated in international treaties, resolutions, and declarations most of which the United States has signed onto. 

Declaring housing as a human right is all well and good. Putting it into practice is another thing entirely. Housing is still treated as a commodity rather than a right and to date no federal laws guarantee a right to housing. Some local governments like Massachusetts, Washington, D.C., and New York have adopted a “right to shelter.” However, a right to shelter in most cases brings those experiencing homelessness indoors to stay in temporary shelters. 

So, it’s no surprise homelessness keeps rising. In fact, 582,462 people experienced homelessness on a single night in January of 2022, according to the HUD 2022 Annual Homelessness Assessment Report. Currently, our country has a system of temporary or congregate shelters that theoretically reaches 354,000 people on a given night.  

There are some challenges with traditional congregate shelters. Those experiencing homelessness might not want to go to a shelter because they’re concerned about their safety—especially women who are often victims of sexual abuse. In addition, many shelters don’t allow pets or personal items, and others don’t allow families to stay together. While those restrictions exist for a reason, it’s also very understandable why those experiencing homelessness find them to be a barrier. That’s why now more than ever, we need additional rapid solutions, that get to the root of the crisis.  

Housing influences so many aspects of our lives that we take for granted—from physical and mental health to safety, to access to both food and employment. Offering a dignified solution with transitional shelter is one way to bridge the gap to permanent housing as we work to secure a right to housing. Our rapidly deployable shelters offer the dignity of a private space. They have a locking door and windows, include a bed, climate control system, and storage. 

Pallet shelters are built in a community environment, and we work with local service providers who help residents get the resources they need such as healthcare, transportation, and job placement. It will take a bold move, like a legal right to housing, to address the country’s affordability crisis and growing number of people experiencing homelessness. Time and political pressure are needed to shift housing policy at a local and national level toward a rights-based model. 

We believe housing is a basic human right that all people are entitled to have. As some politicians look to innovative plans to solve the current housing crisis, we need to work together to find comprehensive solutions to end unsheltered homelessness.  

Pallet employees Jennifer & Alan

Get them in a room together and Jennifer and Alan laugh – a lot. The two first met each other a handful of years ago when they were living on streets of the Tulalip Indian Reservation in Washington. Today they’re co-workers at Pallet. Their witty humor makes them a dynamic duo dropping hilarious one-liners as they tell stories about their past. Indeed, they can have a crowd in stitches

“I relate to many of the people here because we can laugh about things that most people would get appalled by,” Alan says in admiration of his co-workers, many of whom share similar lived experiences.  
 
Jennifer agrees – they have witnessed the darker sides of life. But, she says, they’ve risen above them. “It’s like, you guys, we have overcome so much and we’re killing it now. We are rock stars,” she says, laughing.  

She and Alan are proud to have surmounted substance use disorder and other challenges that are, truthfully, nothing to laugh at. Right now though, they’re excited to be working on Pallet shelters for a new village on the Tulalip Reservation where they were once unhoused themselves. 

 
“I’m super happy about the village because there’s a lot of my friends still stuck out there in Tulalip, doing the same dumb [stuff] I was doing,” Alan says. “Now they can potentially move into a Pallet shelter. And the guy that they used to get high with and go commit burglaries and crazy [stuff] with, is the same [guy] who built that shelter for them.”  
 
Alan’s a machinist. He creates the individual parts that form the skeletons of our shelters.  

Jennifer works in maintenance and repairs; she just transitioned from being an HR safety specialist. Sometimes she also works onsite erecting the villages. She feels a connection to the people who move into the shelters. 

“When you get the opportunity to go out in the field and watch people take down their tents and cry and be so thankful and tell you that as they’re moving their stuff into a unit” it’s powerful, she says. 

Years of substance use and cycles of recovery and recidivism led to Jennifer and Alan living unhoused on the Tulalip Reservation in the same circles for about six years. Alan lived in a tent surrounded by 30 other tents. Jennifer sold drugs.  

“I needed drugs, she had drugs, that’s how we met,” Alan quips.  

“As long as I could keep drugs in my pocket, I was ok. It meant I had money,” Jennifer explains.   

Life on the streets was extremely hard both physically–such as defending oneself from attacks—and emotionally; there’s often a loss of self-worth, Jennifer says. “You have to be a survivor. You have to do things you normally wouldn’t do just to get by.” 

“People tend to think of drug addicts as being weak,” Alan says. “But it’s the opposite; you’re battling every single day. You’re not thinking about tomorrow, you’re thinking about how am I going to get through today. You’ll worry about tomorrow when tomorrow comes.”  

Through their own journeys and fortitude, Jennifer and Alan both eventually entered clean and sober houses. Jennifer started managing the women’s house, and Alan, the men’s. Jennifer came to Pallet about a year before Alan and found the structure and accountability she needed to start rebuilding her life. Soon she was promoted to HR. “Alan’s manager referred him to me as a great worker and we needed people,” Jennifer says. She helped hire him. 
 

“I just love that when I got into HR I could get more people in and be a fair chancer,” she says. “To watch your fellow co-workers thrive and grow, you get so much reward out of that.” 

Being part of a fair chance employer feels like an extension of how she, Alan and others provided support to each other on the streets. “Being in the circle of addiction, you still take care of each other,” she says. “Some days are harder than others. You’re just ready to give up and you just need that one person to believe in you.”  

With co-workers who believe in them and stable jobs, Jennifer and Alan are thriving. Alan just moved into an apartment and got his license back. Jennifer lives in her own place with her daughter. 

Through their work on Pallet’s 100th village—the Tulalip village—Jennifer and Alan are striving to provide these critical transitional shelters to friends who are still unhoused on the reservation.  
 

“For me, it’s about being part of solving a bigger problem,” Jennifer says. “What makes me excited about the Tulalip build is coming from there–it’s literally closing that whole circle and being able to give back.” 

6 Impacts of homelessness unique to indigenous communities 

Just before Christmas, we crossed a milestone — building our 100th village. It’s located in Tulalip, WA which is just a short drive north of our headquarters. The location holds special meaning for some Pallet employees who previously experienced homelessness in the area and are now finding purpose in building transitional housing to help others in the community. The village is made up of twenty 64 sq.ft. shelters and one 100 sq.ft. shelter and was constructed in just two days by the Pallet deployment team. The Tulalip tribes will manage the site and provide on-site services for community members moving in over the next couple of weeks. 

Build Breakdown  

Pallet shelters are built by our deployment team – a dedicated group of nine staff members specializing in on-site shelter construction. They travel from city to city, building transitional shelter villages in communities for people experiencing homelessness. This team also offers advisory and training services for constructing Pallet shelters. The expertise and experience they bring create a seamless, replicable process. 

A behind-the-scenes look into the process starts with the unloading of the palletized shelters from the delivery trucks.  

Unloading shelters from delivery trucks

Once the bases of the shelters are set in place, each shelter is built from the outside in. 

Working from the outside in

Next, the side walls are built around the base and roof is built last.  

Roofs are built after bases are secure

The interior of the shelter is then constructed, which includes shelving, climate control, lights, electrical outlets, a folding bunk bed with a custom-fit mattress, a fire extinguisher, and a smoke detector.  The last step in the building process is an inspection typically conducted by a Field Team Lead to ensure quality and to approve the site for city inspection. 

Meet the Pallet Deployment Team

Field Team Lead, James was one of the first people on the deployment team. He joined Pallet two and half years ago as a Manufacturing Specialist and was promoted to the role he has now. James is driven by our twofold mission — addressing unsheltered homelessness and building a nontraditional workforce through fair chance employment. 

"I get to work with people that have not only experienced homelessness, but substance use disorder and incarceration and see them thrive. They're some of the hardest working people I've ever worked with," he explained. "Our shelters are transitional to help people who fell on hard times. The village is here to help you get through that and get back up on your feet." 
 

100 shelter villages built and counting... 

"Building our one-hundredth village shows the Pallet model is a proven and viable option. More and more cities are turning to us because they need creative solutions," said Pallet Founder and CEO Amy King. "At Pallet shelter villages, people come in and stabilize. By consistently engaging with a service provider, they can build trust and community together. This preparation allows them to sustain permanent housing once they get there." 

Our first-ever village opened in Tacoma, WA, in 2017. The Tulalip location is the ninth village in Washington state. During the last five years we've set up shelters as far south as Hawaii and as far north as Burlington, VT. 

The 100th build won't be our last. We'll continue to provide this valuable resource to communities who want to help their unhoused neighbors. 

Tim’s story: From a Pallet shelter village to housing  

A grid of photos with the text Year in Review 2022 at Pallet

As the year ends, we’re looking back at the stories we’ve shared throughout 2022. It’s been another year of growth, and we’ve evolved as a company — we’re now a Public Benefit Corporation and a certified Living Wage Employer. We’ve also expanded our footprint by building Pallet shelter villages in the northeast.  

Notably, hundreds more people experiencing homelessness are staying in dignified shelter with a locking door and have access to social services. They can now stabilize and are working towards moving into permanent housing with the assistance of an on-site service provider. This year the Pallet model helped people such as Tim and others move out of temporary shelter and into their own homes. 

Here’s a round-up of our top stories from this year.  

1. Tim’s story: From a Pallet shelter village to housing 

Tim shown from the waist up standing in the kitchen of his new apartment.
At the beginning of October Tim moved out a Pallet shelter village and into his own apartment.

Tim became homeless after a series of distressing events. First, he lost his job, then the apartment building he lived in was sold. His lease wouldn’t be renewed, leaving him with 30 days to find a new place. 

“Covid knocked on our door a couple of months after that, and it’s just been one speed bump after another that has culminated in where I am right now,” he shared. Tim went on to stay at a mass congregate shelter with hundreds of other people. Next, he moved to the Safe Outdoor Space (SOS), which has 56 Pallet shelters. “This is way better. You have your own key. You have four walls that you can lose yourself in or whatever, and you can ride out whatever unpredictable in your life, save up some cash and move on to your next step.” 

Stabilizing in a safe, secure space positively impacted Tim’s life. After accessing social services, Tim moved into an apartment at the beginning of October. [Keep Reading

2. A supportive little friend: Juan and Pepe 

A man in a heavy-duty jacket smiles as he pets a small dog in his arms.
Juan and Pepe

If you’re looking for Pepe – a tiny tan chihuahua – you may miss him at first. His favorite place to hide is Juan’s zip-up jacket. Pepe’s tiny head occasionally pokes out, just far enough to get ear scratches and peek around.  

Juan, Pepe’s owner, loves to keep him close for cuddling. The duo first met a few months ago, in a tough time in Juan’s life. [Keep Reading

3. Building community in Vancouver, WA 

A row of five Pallet shelters. The phrase welcome is written on one of the doors.
Safe Stay Community in Vancouver, WA

Recently Jerry and Sharon celebrated 26 years of marriage. This year they had more to commemorate than just lifelong companionship. At the same time last year, they lived outside and slept in a tent. The couple moved into Safe Stay Community, a Pallet shelter village in Vancouver, WA, when it opened in December 2021. The relocation was especially timely because of an unforgiving Pacific Northwest winter. 

“It’s great compared to a tent. Heat’s good, especially in December when it’s colder than heck. Or April when it snows,” Sharon said. “And windstorms. We had a big windstorm that was taking tents down, but it never took ours down.” 

“It’s a God send,” Jerry added. [Keep Reading

4. Q&A: Mayor Cassie Franklin on addressing unsheltered homelessness

Headshot of Everett, Washington Mayor Cassie Franklin on a blue background with text that reads Q&A Mayor Cassie Franklin
Cassie Franklin is the Mayor of Everett, WA

Pallet shelter villages are transitional communities for people experiencing homelessness. They provide the dignity and security of lockable private cabins within a healing environment. Residents have access to a resource net of on-site social services, food, showers, laundry, and more which helps people transition to permanent housing.  

There are more than 70 Pallet shelter villages across the country, including one near our headquarters in Everett, Washington, which opened one year ago. Everett Mayor Cassie Franklin was instrumental in bringing the site to life. We held a webinar to discuss the affordable housing crisis, why unhoused people don’t accept traditional shelter, and the steps the city of Everett took to build a Pallet shelter village. Mayor Franklin provided good insight into these issues. Before becoming an elected official, she was the CEO of Cocoon House, a nonprofit organization focused on the needs of at-risk young people. [Keep Reading

5. Change is possible, just ask Sarah 

Sarah, a Pallet employee, is shown seated from the waist up
Sarah is the Customer Service Coordinator at Pallet

When Sarah sets her sights on a goal, she’ll inevitably be successful. Being resourceful and determined has served her well. Sarah joined Pallet as a Manufacturing Specialist at the beginning of the year. Joining the team was a full-circle moment. She vividly remembers seeing our shelters in downtown Portland a couple of years ago. In a short time, Sarah has made an impact working at Pallet. Working in the factory was a bit of an adjustment at first, particularly standing on her feet for long hours. Still, she got used to it and quickly excelled at the various steps of building Pallet shelters. 

“They were bouncing me around to all the stations, and the supervisors kept saying, ‘normally people need to stay at a station for a certain amount of time before we move on, but you’re learning really quickly,'” she shared. “It helped give me that motivation and confidence.” 

Within a few months, Sarah was promoted to Customer Service Coordinator, a new position on the Community Development team. [Keep Reading

6. Building community at Westlake Village 

Four Pallet shelters at Westlake Village in Los Angeles, California
Westlake Village in Los Angeles, CA

Two photos hanging from a fence greet visitors when walking into Westlake Village in Los Angeles. One has a placard underneath reading “Guest of the Month.” The other is titled “Employee of the Month.” The rotating designation encapsulates the spirit of the village and its values – building community, sharing positive feedback, and celebration.  

The community of 60 colorful Pallet shelters and street signs is a transitional place for people experiencing homelessness. Residents have access to a resource net of social services, meals, hygiene facilities, laundry, and more. Urban Alchemy (UA) — a social enterprise engaging with situations where extreme poverty meets homelessness, mental illness, and substance use disorder — is the service provider for the site. 

“My heart and compassion for the homeless population is huge. I believe that this is my calling,” shared Wanda Williams, UA Deputy Director of Residential Services. “We’re preparing them now for what may be next.” [Keep Reading

7. Pallet achieves new status: Public Benefit Corporation 

Photo of three Pallet employees on the left. Overhead view of Alexandria Park Village in Los Angeles, CA on the right.
Pallet employees Nick, Sarah and Alex (from left to right). Overhead view of Alexandria Park Village in Los Angeles.

Pallet began in 2016 as a Social Purpose Company (SPC), the Washington state equivalent of a B corporation. As of 2022, we’re proud to announce that we’ve transitioned to a Public Benefit Corporation (PBC). It means we use profitability to expand our impact. As our business grows, the more jobs and shelter villages we can create to end unsheltered homelessness. The change reflects our growth as a company. PBCs are widely recognized across the country. More than 30 state legislators passed PBC statutes to make it easier for private businesses to establish themselves as a PBC or transition to one. 

Think of a PBC as a hybrid of a nonprofit and for-profit organization. Our investment partners have allowed us to scale up quickly to meet the needs of the homelessness crisis. [Keep Reading

8. Pallet is a certified Living Wage Employer 

Two Pallet employees shown building shelters for unhoused people. In the top left the corner s the Living Wage for US certification seal.
Two Pallet employees building shelters for people experiencing homelessness

Investment in human potential is a core component of our mission. People who live in Pallet shelter villages are a part of a community where they have access to a resource net of social services, which enables them to transition to permanent housing. We’ve created a purpose-driven environment where employees are supported, and learning is encouraged.  

As part of our commitment to creating sustainable jobs, we’re proud to announce Living Wage for US certified Pallet as a Living Wage Employer. The nonprofit organization granted the status after analyzing Pallet’s cash wages and benefits paid to employees. Third-party validation is another step for us to show business can be a force for good. [Keep Reading

9. From second chance to fair chance: Why we’re changing our language 

A Pallet manufacturing specialist holds up an aluminum door frame for a shelter in the factory.
A Pallet manufacturing specialist builds the door to a shelter

Language is ever-evolving. As society changes and grows, the words we use or stop using reflect who we are. At Pallet, we continually evaluate whether we’re using inclusive, destigmatizing language. We speak and operate in a way that mirrors our values.  

Since our inception in 2016, we’ve identified ourselves as a second chance employer. At the time, it was a commonly used term to describe companies like us that aimed to build a nontraditional workforce. We focused on an applicant’s potential, not their past. As a result of this decision, it helped us design and manufacture shelter solutions firmly rooted in lived experience. But the term second chance employment doesn’t fit. It implies everyone has access to the same opportunities in life and squandered their first chance.  

10. How Pallet shelters are tested for cold conditions 

Three 64 sq. ft. Pallet shelters inside a cold chamber at SGS' testing facility in Colorado.
Pallet shelters inside the SGS testing facility

As part of our commitment to provide dignified space for people experiencing homelessness, we are continually improving our shelters. Conducting tests is one way to ensure Pallet shelter village residents are comfortable inside their cabins and safe from the elements. Recently two members of Pallet’s engineering team — Jordan, Design Engineer, and Jessie, CAD Designer — oversaw an independent assessment of our heaters and the 64 sq. ft. and 100 sq. ft. shelters. Specifically, we wanted an additional analysis of thermal efficiency in cold weather and the power consumption of the heaters.  

Testing took place over four days at the SGS facility in Colorado. The shelters were placed inside a chamber that could reach -10 degrees Fahrenheit. [Keep Reading

Village of Hope

A safe place to regroup 

Village of Hope, a new Pallet shelter village in Bridgeton, New-Jersey, will provide safe, stable transitional housing for people recently released from prison and on parole who have nowhere to turn and might otherwise face homelessness.  

"Homelessness is a problem," said Bridgeton mayor Albert Kelly. "And this is one way of demonstrating how we can not only house those who are coming out of a halfway house, but perhaps we can expand on this for our homeless in our inner cities. And that's what our hope is."  

Collaboration is essential in bringing a Pallet shelter village to life. Gateway Community Action Partnership, a New Jersey-based nonprofit, and The Kintock Group, a nonprofit that focuses on reentry programs, worked together to get the village up and running. It’s centered around six 100-square-foot Pallet shelters, and sits adjacent to a Kintock Group recovery residence. Residents will have access to shared bathrooms, picnic areas, and a community room. 

Six residents at a time will stay for up to 180 days, supported by an ecosystem of essential services to help them acquire state ID cards, find work, access health and wellness care, and eventually secure permanent housing. 

Each Pallet shelter provides a dignified personal space with a bed, a desk, heating and air conditioning, storage for belongings, outlets for devices, and a mini fridge—plus a door that locks for privacy. 

A difficult transition 

According to the U.S. Department of Health and Human Services (HHS), nearly 6.9 million people are on probation, in prison, in jail, or on parole at any given time in the U.S. Every year, more than 600,000 will be released from state and federal prison—many without anyone to assist with the challenges of reentry. With a history of incarceration, most will have trouble finding employment and housing, both crucial to building a new life.  

That difficulty is compounded by social and economic barriers that contribute to recidivism and homelessness. A Prison Policy Initiative report shows that formerly incarcerated people are almost 10 times more likely to experience homelessness than the general public. And according to HHS, nearly two thirds of prisoners are rearrested within three years of release, and half are reincarcerated. Without adequate support throughout the challenges of exiting the judicial system, chances of recidivism are likely to increase.  

A way forward 

There is no one-size-fits all approach to support those exiting the judicial system or seeking a path out of chronic homelessness. But stable transitional housing with close proximity to essential support services is a proven model.  

Pallet shelters provide safe, dignified space in healing community surroundings. With a network of services on-site, people can begin to think about the next step. We believe people should be defined by their potential, not their past—and a positive future starts with a safe space to sleep and a supportive environment. 

From second chance to fair chance: Why we're changing our language

In April 2019, Alex embarked on the path of recovery after using substances for more than a decade. Once he got his life back on track, Alex focused on setting and accomplishing goals, such as getting his license back and buying a car. He joined Pallet along the way and shared the challenges of his journey last year. Since then, Alex has accomplished even more. He shares the details below.  

The following has been lightly edited for length and clarity.  

Pallet: Things have been going well for you these days. 
Alex: We bought our first home, which was huge. Going from a tent to owning my own home in three and a half years, that’s pretty big. I didn't even remotely think that we would be close to even qualifying for it, but my brother gave us his realtors information and we contacted them, and we got approved. Never thought that. With the market the way that it was at the time, I mean, houses were going like that (snaps fingers). We were lucky enough to only look at two houses. And the second house, we put an offer on, and our realtor called us that night and said that we didn't get it. We got out- bid, kind of bummed. But then the next morning she called and said that they retracted their offer and that we got it. So that was pretty exciting. It's a three bedroom, two-bathroom home and it's wonderful. We’ve got a big yard and yeah, it's great. 
 
Pallet: What's it like to own a home? 
Alex: It's phenomenal. Just having our own place and not paying somebody else's bills. And it's just a feeling that I didn't think was possible, at least at this stage. I had set a goal when I got clean to get a home in five years and accomplished it in three. I’m pretty proud of myself for that and Amber. She was a big part of it too. And we also got engaged. I think we're going to be setting a wedding date for September of next year. And we got a dog two months ago named Bud. He's a black lab. Then we got a new puppy, Yoda. He's a beagle bull. So, beagle and a pit bull. And he's just freaking cute. But he is a little ball of joy. Little terror, though. But the kids love him, which is great. 
 
Pallet: You were also promoted. Why did you apply for the role? 
Alex: Another huge step. Went from the manufacturing side and production to Inventory Control Specialist. It’s a brand-new position for this company. I saw an opportunity to take my career to the next level. I was almost at the top of where I was at and saw a chance to get something that will pay off. Another motivator was Damon (Supply Chain Manager) and the rest of the supply chain team themselves and them all being great people. 
 
Pallet: What are your responsibilities? 
Alex: Cycle counting and comparing the numbers that are actually on hand to what our value in QuickBooks says. When there are anomalies, I have to figure out what caused them and then figure out what needs to happen to fix them. Then what needs to happen to prevent them from happening again. It's great working for Damon. He is a phenomenal boss, and all the other supply chain team members are really great. 

I have to take a course, CPIM which stands for Certified in Production and Inventory Management. It's an online college course that will help me with my role. I'm working on that and that is huge. It's a lot, a lot of reading, a lot of studying. And I have to take two exams to get the certificate, but once that's completed, that'll hold some good weight and hopefully help me with my role and my future career. 

Pallet: You’ve reached several milestones in the last few years. Have you set new goals? 
Alex: The next minor, small one is to buy a truck and a boat. My son loves fishing and so does Amber. So that's kind of something I see myself doing in the next three years. But career-wise I would definitely be finishing my CPIM course and hopefully moving up higher in the supply chain team. Obviously staying with Pallet. My heart is definitely with this place. Getting married, that's definitely something that we want to check off. I need to continue to move forward. In order for my recovery to be successful, I need to have those milestones. No matter how big or small, I still have to set some kind of goal to be successful with myself. 
 
Pallet: Have your familial relationships changed since you’ve been in recovery? 
Alex: When I fell off, they kind of stood back. But as they've seen the progress that I've made, it's all come back tenfold. It's been great. Especially the relationship with my dad. It always used to be when I’d call him, it'd be something that he'd have to worry about, why I'm calling, what's going on this time? But now when I call, he's excited and we can have an actual conversation. I've earned trust back. I've earned all of it back. Good standing with the families. Recently my dad, mom and my 84-year-old grandma visited, and they got to see my new home. We spent the weekend with them, and it was a good time. 

Pallet: You’ve been in recovery for almost four years now. Do you stop often and take that in? 
Alex: Time just flies by. I can't believe it's already been that long. But the more I can push that in the past — I still reflect on it from time to time and, you know, remember where I came from. I'm just so thankful every day that I got out. The blessings that I have today are just so great. My family is just wonderful. I love really everything about my life right now. It's just great. I want to continue going up and doing the next best right thing. It’s good. 

Lacey shown from the waist up standing next to Pallet bathrooms that are being constructed.
Lacey is a member of the Deployment Team.

Lacey has a smile that lights up the room. Her positive outlook is contagious, and she's a joy to be around. Lacey joined the Pallet team as a Manufacturing Specialist at the beginning of the year. In this role, Lacey moved from station to station in the factory to build the shelter panels. She enjoys working with her hands, so it's been a good fit.  

"I loved putting the windows in. That was really fun. I did a lot of roofs.," she shared." I love working in production." 

Within a few months, she went from manufacturing shelters at our headquarters to joining the deployment team, a dedicated group of staff who specialize in on-site shelter construction. Lacey has set up Pallet shelter villages across the U.S., from Sacramento, CA, to Burlington, VT.  

"When I first started here, I heard about the deployment team, and I was just like, that seems like it just sounds like a dream job to be able to travel around. I'm a really hard worker," she explained. "I love the fast pace of deployments. I love running back and forth doing that stuff. I'm just excited." 

In addition to being enthusiastic about being on the team, Lacey is thankful to be working alongside others with similar backgrounds. It was uncomfortable for her to disclose she had felony convictions to an employer in the past. She shares one of her experiences, "I had an interview, and the lady was just looking at me just crazy the whole time. I felt extremely judged. It was awful."  

Lacey’s interview experience was different at Pallet because we're a Fair Chance employer. We believe in people's potential, not their past. More than half of Pallet staff are in recovery, have experienced homelessness, and/or have been impacted by the justice system.  

"To be around a bunch of people that have been where I've been and are striving to go where I want to go — it's a good environment," she added.  

Next month Lacey will celebrate being in recovery for two years. A tattoo on her forearm that says "thriving, not surviving" reflects how far she's come. Her substance use disorder began with a back injury she received at work when she was 19. A doctor prescribed her OxyContin. She used it to alleviate her pain for several years, but Lacey says the opioid shouldn't have been the treatment. Later, she had two laser treatments which technically negated the need for OxyContin. 

"I had no idea that it was synthetic heroin. I had no idea that opioids were so powerful. Then they were like, 'Okay, it's time to get off of it,'" she explained. "It was everywhere. Everybody that I knew was doing it. Everybody was just smoking these pills, and so I just started."  

She continued to work, but maintaining a full-time job became increasingly difficult. She moved onto other substances, and her life began to unravel. She had to quit her job, lost the home she bought a few years earlier, and had been arrested several times. She lived in a car and tried to survive. These were stressful times for Lacey that lasted many years, but after undergoing detox five times, and three rehab stints, Lacey was ready to make a change.

"You're not done until you're done, you know what I mean? You can go through the process over and over," she shared. "You can be forced to go to rehab, you can be forced to do whatever, and it does not matter." 

Two years ago, Lacey was ready to stop using substances partly because a milestone birthday was approaching, and she wanted to live a different life. One where she had a stable place to live, employment, and no longer using substances. 

After serving a sentence in county jail, Lacey moved into an Oxford House, which is recovery housing. Initially, Lacey wanted to live independently, but the peer-supported environment was a perfect fit. They share expenses, hold weekly meetings, and support one another. As part of recovery, Lacey attends Narcotics Anonymous (NA) meetings and tells her story to others. She can also spend time with her family, who live nearby.  

After many years of tumult, Lacey is focused on leading a quality life. Pallet is proud to be a part of her journey. She exemplifies why diversified hiring practices are vital to our success. Lacey brings compassion and optimism to the team. 

"Pallet is a place where you're welcomed with open arms. It's really freeing to be able to walk in here and be around a bunch of administrative people — who most likely have not been where I've been — and not be judged," she said. "I'm so grateful to have the opportunity to work and be able to gain my self-worth. I know what it was like to just give up on life basically." 

Q&A: Mayor Cassie Franklin on addressing unsheltered homelessness 

A Pallet manufacturing specialist holds up an aluminum door frame for a shelter in the factory.

Language is ever-evolving. As society changes and grows, the words we use or stop using reflect who we are. At Pallet, we continually evaluate whether we're using inclusive, destigmatizing language. We need to speak and operate in a way that mirrors our values. 
 
Since our inception in 2016, we've identified ourselves as a second chance employer. At the time, it was a commonly used term to describe companies like us that aimed to build a nontraditional workforce. We focused on an applicant's potential, not their past. As a result of this decision, it helped us design and manufacture shelter solutions firmly rooted in lived experience. But the term second chance employment doesn't fit. It implies everyone has access to the same opportunities in life and squandered their first chance. 
 
"Second chance employer doesn't reflect the true circumstances of our team. For most of our folks, this is their first chance, or it could also be their third and fourth chance," Pallet CEO Amy King shared. "And the connotation is that we're doing them a favor by giving them another chance. And that's not the case." 
 
The term can also be interpreted as negatively judging someone's past. That's not the case at Pallet, so we've decided to describe ourselves as a fair chance employer. The term is inclusive and recognizes that everyone is capable. Fair chance hiring reduces recidivism and strengthens our community. 
 
"We're making this change in language to show we welcome everyone. We don't care what your background is," added King. "It doesn't single out the justice-involved population either, and it helps us to have a broader reach to people from any background anywhere." 
 
Diversified hiring practices are vital to our success and help us empower people who can process and problem-solve with compassion, sensitivity, and creativity. 

 
J.J. found purposeful work at Pallet 

From left to right: Brandon, Cole, and Josh. All three are longtime Pallet employees.
From left to right: Brandon, Cole, and Josh.

Pallet is the leader in rapid response shelter villages. There are nearly 100 active villages across the country where unhoused people can access dignified shelter with a locking door and on-site social services. With their basic needs taken care of, residents can focus on taking the next step. 
 
Today Pallet is addressing unsheltered homelessness at scale and building a nontraditional workforce. Among the more than 100 employees, three people have been a part of this innovative endeavor since the beginning — Brandon, Cole, and Josh. They were early adopters of our mission and continue to play an integral role as we grow. All three have backgrounds in construction, so Pallet was a natural fit. 
 
Here's a look at Pallet’s growth from their perspective. 

Pallet is born May 2016 
Pallet began with the idea of sheltering displaced populations, and it took some time to design the physical structure. Our engineering team created several prototypes before finding suitable materials and shelter sizes. Brandon recalls those early days.  
 
"Lots of waves and roadblocks. They did a lot of research to figure out a lot of different things — fire rating to snow loads, wind ratings, square feet," Brandon explained. "I remember so many hurdles to get over because this was not a normal product. This was not a piece of wood." 
 
Building the shelters was lengthy and tedious because the team cut each of the seven panels with a skill saw. By summer 2020, Pallet added a CNC router to the factory, which improved accuracy and efficiency. What initially took months to build can now be done in a fraction of the time. The manufacturing team produces 50 shelters a week. 
 
"The evolution of this product is crazy," Cole shared. "You never would have thought it was going to have an air conditioner, a breaker box, and a heater and all these amenities that most of our houses have nowadays." 

Timeline of Pallet milestones

In the beginning, we held numerous demonstrations to showcase our shelters. It's where Brandon realized this was what he wanted to be doing — building dignified space for our vulnerable neighbors. At this point, he'd built a strong relationship with Pallet's co-founders, Amy and Brady King. Brandon believed in them and what they set out to accomplish. He ignored those who didn't think our transitional shelters would work.
 
"I knew it was a good idea. I just wholeheartedly knew it. And I didn't really have a reason why," Brandon shared. "I just knew that it felt good to do this, especially once we started doing deployments, then it really kicked in." 
 
While Pallet worked to find its footing, only a handful of people were working for the company. Over time the number steadily increased, and today there are more than 100 employees. Josh was one of two in the factory building shelters when he started. Now he's surrounded by dozens of others and working on research and development. During company-wide meetings, he marvels at the number of people present.  
 
"Every time we have an all-hands meeting, I get choked up every single time. I'm just blown away with how many people we have here," Josh shared. "The ways that we've grown and moved forward. It's just unbelievable." 
 
Personal growth 
As Pallet evolved, so did the team. Josh talks fondly of the relationship he built with Zane, recently retired Director of Engineering, and Greg, now Director of Operations. Josh said the two helped mold him.  
 
"We all came from a construction background, and it was yell, scream, and get your point across. Zane taught us how we didn't have to do that. We could actually talk civil and come up with ideas together," Josh shared. "That's what I strive for in the R&D section. If I have an idea, I'm going to ask four people before I actually do it because what if I'm thinking wrong?" 
 
For Cole, joining Pallet was an opportunity to move away from the grueling work of building permanent homes. He'd been working in construction since he was a teenager and thought he would be stuck in that role until he couldn't walk anymore. He's moved from Manufacturing Specialist to Supervisor to Manufacturing Engineer. Cole's time at Pallet coincides with his recovery journey.  
 
"I focus really hard on a daily basis on growing as a person to better my people skills and my career," Cole added. "Being teachable and being humble and learning something new every day." 
 
In addition to personal development, all three say being able to help those in need is a bonus for working at Pallet. They've each been able to talk with Pallet shelter village residents who are stabilizing and working on moving into their own place. 
 
"It's not just about helping people. It's about changing people," Brandon shared. "When you can be there on-site and watch them move in and see how happy they are. That was probably the greatest reward I've ever had when I came to this company." 

 
Pallet’s origin story

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